Regional Care Coordinator - Remote Texas

QUALIFICATIONS PREFERRED
• Health promotion/maintenance experience preferred, but not required
• Bachelor's Degree in related field preferred, but not required
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Business Development
• Secures patients onto our company's service (number determined in conjunction with management
• Develops relationships and maintains an active pipeline of potential clients; reviews pipeline monthly with supervisor
• Provides detailed list of events in the territory annually, with monthly updates. With supervisor, determines participation, assesses participation needs, plans and attends accordingly
• Maintains comprehensive list of region's medical professionals and chapter personnel; meets with them at appropriate intervals; maintains product knowledge and meets with local manufacturer representatives
• Knows the industry, reads national/local chapter publications, stays current on legislative changes, insurance coverage, manufacturer assistance programs and insurance plans within the territory; has working knowledge of the competition; visits website of chapters, manufacturers and competitors
• Proactively improves understanding of bleeding disorders, products and treatments; and is capable of disseminating this information to employees, patients and others within the bleeding disorder community
• Remains up-to-date on resources available to patients that may be helpful, i.e. chapter programs and resources, educational opportunities and support groups
• Remains aware of company programs and in-house experts available to assist patients, for example, social worker on staff and expert insurance advice
• Exhibits the "Difference" with community involvement and activity; maintains professional appearance and demeanor when representing the company
Patient Care and Retention
• Maintains consistent communication with patients and pharmacy to monitor compliance, anticipate needs, requests and special instructions; maintains a clear understanding of each patient's treatment plan, including products and supplies
• Contacts patients on a monthly basis to assess needs; secures pharmacy and ancillary orders, and is accurate and thorough in doing this process
• Follows up with patient deliveries to ensure accuracy and patient satisfaction; immediately reports any discrepancies to the pharmacy and takes appropriate corrective action
• Maintains clear and up-to-date records of all patient contact and information utilizing required forms
• Notifies pharmacy and reimbursement departments immediately of any changes in patient's insurance coverage, medical condition, treatment plan and contact/delivery information
• Consistently demonstrates commitment to patient health and customer satisfaction
NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES
• Submits monthly expense reports and receipts consistently, accurately and on time
• Submits event summaries and photos for newsletter inclusion within 7 days of events; submits monthly listing of upcoming events; submits minimum of 3 articles annually by researching and composing articles, and/or by seeking article opportunities from consumers and professionals within the community
• Submits pharmacy and reimbursement forms, reports and requests consistently, accurately and on time
• Submits management required forms, reports and requests consistently, accurately and on time
• Submits corporate and human resources forms, reports and requests consistently, accurately and on time
• Participation in membership in professional societies and organizations.
• Must have scheduling flexibility.
• Overnight travel on occasion by car and airplane.
• Performs related duties as requested.
• Participates in quality assurance activities and audits as directed.
KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS
• Ability to meet and exceed required goals.
• Excellent interpersonal and organizational skills.
• Ability to think and act strategically and proactively.
• Ability to maintain accurate records and prepare reports and correspondence related to the work.
• Ability to maintain favorable public relations.
• Excellent verbal, written, and communication skills.
• Self-motivated, self-reliant and team oriented.
Communication Skills
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
• Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS AND WORK ENVIRONMENT
• This position requires constant sitting with occasional walking, standing, kneeling or stooping.
• This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
• This position requires constant talking and hearing.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This position must occasionally lift and/or move up to 25 pounds• Required to move/lift physical hardware.
AMERICANS WITH DISABILITY SPECIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER
• Will participate in legal and ethical compliance training each year.
• Will consistently behave in compliance with the BioMatrix Care Coordination, LLC's legal and ethical policies and procedures.
• Will abide by the policies of BioMatrix Care Coordination, LLC as set forth in the Compliance Manual.
• Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm.