Address
Form of workWE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Duties and Responsibilities:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Duties and Responsibilities:
- Responsible for the tracking, coordination and communication of patient referrals
- Assembles information concerning patient’s clinical background and referral needs.
- Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met as needed.
- Reviews details and expectation of referral with the potential patient.
- Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
- Ensures that referrals are addressed in a timely manner.• Reminds patients of scheduled appointment.
- Communication with referral sources to ensure patient information/ registration is complete.
- Communicates patient updates between program and referring source
- Greets all patients and families in an enthusiastic, sensitive and supportive manner, while understanding the importance of service excellence.
- Organizes and sends out visit notes and results to third party referral sources.
- Answers incoming phone calls as necessary and provides information to caller according to departmental guidelines.
- Enthusiastically answers general patient and guest inquiries.
- Provide support and/or relief coverage as needed.
- Performs all other duties as assigned.
Required Knowledge, Skills and Abilities:
Knowledge: High School Diploma required.
Skills: Good oral and written communication skills required. Previous experience with data entry on a computer system preferred. Must have excellent organizational skills required.
Demonstrated understanding of medical terminology preferred. Previous customer service and or education preferred.
Abilities: Ability to provide excellent customer service at all times, particularly with more difficult patients required. Ability to multi-task required. Ability to work independently as well as be a leader in the team environment required.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!
