Referral Coordinator

38 Paid Days Off per Year!!!

Position Summary

Referral Coordinator is responsible for obtaining authorization and communicating with patients and

providers about referrals generated by PrimeCare providers.

Duties and Responsibilities

1. Use the electronic medical record referral workqueue and referral reports to complete and

obtain authorization of specialist referral orders, and imaging and procedure orders.

2. Prepare referral forms and transmit required information to specialists. Submit referral

information to insurance companies for prior authorization.

3. Communicate with patients and providers to obtain any needed information for referral

completion, and to inform of any unanticipated delays.

4. Identify in network providers for appropriate specialty and arrange appointments as necessary.

5. Document and inform patient of referral status. Communicate with patients and providers to

obtain any needed information for referral completion. If needed, assist in scheduling

appointments.

6. Conform with and abide by all regulations, policies, work practices and instructions.

7. Other duties and responsibilities as assigned.

Required Skills or Abilities

1. Excellent written and verbal communication skills.

2. Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based

applications, and the Microsoft operating system.

3. Ability to work effectively and independently.

4. Understanding and appreciation for diversity among patients and employees.

5. Excellent customer service skills.

6. Work in a team-oriented environment with a variety of professionals with different work styles

and support needs.

7. Ability to see how one’s work intersects with that of other departments of PrimeCare Community

Health and those of partner organizations.

8. Bilingual in English and Spanish or Polish preferred.

Physical Demands

1. Must be able to remain in a stationary position 50% of the time.

2. Must be able to move around the clinic site 50% of the time.

3. Constantly operates a computer, computer printer, copy machine, and telephone.

4. Occasionally positions self to maintain exertion of physical strength to move objects of 10

pounds from one level to another.

5. Must be able to transport from one site to another.

6. Must be able to cover other shifts as necessary.

Comprehensive health insurance benefits through BCBS:

• Health Insurance (HMO/PPO)
• Dental insurance (HMO/PPO)
• Vision Insurance
• Short/Long-Term Disability insurance
• Group Life Insurance

Other Benefits include:

• 403(b) Retirement plan with employer match
• Pension Plan
• Voluntary Life/ AD&D
• Flexible Spending/Dependent Care Accounts
• Annual CME Allowance and CME PTO (Providers Only)
• Paid time off
• 1 Floating holiday per calendar year
• 3 Personal days per calendar year
• 7 Holidays per calendar year
• Employee Assistance Program
• Tuition Assistance Program
• Off-the-job Accident Coverage
• Employee Referral Program
• Internal Growth Opportunities

PrimeCare Health is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants. Therefore, PrimeCare does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status.

In accordance with Illinois Executive order (COVID-19 No.87) in conjunction with the Federal CDC guidelines, COVID vaccinations are now a requirement for PrimeCare Community Health as well as many other Healthcare Organizations. Proof of full vaccination and the booster is required prior to the beginning date of employment. If you have a medical or religious contraindication, please inform Human Resources when the offer is extended.