Address
Form of workCompany: Oak Street Health
Title:Referral Coordinator I
Location: Downers Grove; Remote (Work From Home)
Role Description:
The Referral Coordinator is a vital part of the Patient Experience & Service Operations (PXSO) and delivers an unmatched patient experience. This role is responsible for managing the day-to-day referrals and diagnostic orders for Oak Street Health patients to see specialist providers. This role interacts with center teams and payer partners to ensure patients are able to access needed care in a timely manner.
Core Responsibilities:
Responsible for the daily non-urgent referrals and diagnostic orders
Update patient information and make necessary updates/changes in electronic medical record
Schedule appointments within electronic medical records platform
Schedule specialist appointments and/or diagnostic orders when needed
Communicate referral and authorization information to patients
Obtain required authorization for all third-party requests
Request medical records, submit clinical document, and upload documents into electronic medical record platform
Assemble information concerning patientâs clinical background and referral needs
Responsible for access to and information in multiple payer portals
Navigate and produce results in multiple electronic platforms
Verify non-preferred specialists and facilities for all referrals
Contribute to the quality of the OSH Specialty Finder by appropriately submitting necessary changes
Support collaboration with OSH field teams through the Alfred Line and through CareReqs
Interact professionally with internal and external partners and customers
Meet standard performance metrics
Meet minimum quality standards
Other duties as assigned.
What are we looking for?
High School diploma or equivalent required
1 year general office administrative experience
Flexible and positive attitude
Professional phone etiquette
Organized and able to manage competing priorities
Strong computer skills and knowledge/familiarity with Microsoft Excel
Strong communication and customer service skills
Resourcefulness in problem solving
Able to follow through on delegated tasks
Health plan or provider order entry experience preferred
Basic knowledge of medical terminology and/or medical coding preferred
Proficient PC skills
US work authorization
Someone who embodies being âOakyâ
What does being âOakyâ look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to âRebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody âOakyâ values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
