Recurring Services Manager

Please apply by submitting your resume, cover letter (INCLUDING SALARY REQUIREMENT)and professional references. Thank you for your interest and we look forward to unleashing our potential, TOGETHER!

First Rate Field Services is DEDICATED to its employees and maintaining a
STRONG, POSITIVE culture. Along with our strong management support system we offer:

• Excellent PTO Package, after 60 days
• Competitive Salary, Incredible Advancement Opportunities
• Randomized Incentives
• Energetic Atmosphere

Company Overview
First Rate Field Services is an industry leader in residential property preservation. FRFS is a full-service property preservation company with a boots-on-the-ground approach for lenders, servicers, mortgage bankers, private investors, and asset managers. First Rate Field Services is a veteran-run company. You can learn more about us and apply
today by visiting our website https://www.firstratefieldservices.com/.

Position
❖ Communicating with recurring service vendors on properties including timeline adherence, quality standards, and negotiating pricing
❖ Sourcing local subcontractors/companies to complete Recurring Services such as grass cuts and snow removals
❖ Answers management requests or inquiries concerning billing, timelines, and report problem areas
❖ Ensures appropriate order issuing, in accordance with timelines and requirements for Recurring Services
❖ Responsible for field rep interaction throughout the assigned territory/client
❖ Responsible for improving customer satisfaction through adhering to timelines and quality standards
❖ Continually maintain a working knowledge of department-specific items and tasks
❖ Utilizing internal software systems and Microsoft Office productivity software for workload management
❖ Performs other duties as assigned

Knowledge Skills and Abilities
❖ Effective communication skills both oral and written
❖ Past Sales experience
❖ Ability to quickly learn company and client software
❖ Ability to prioritize and effectively manage daily workload
❖ A positive approach to problem-solving
❖ Efficient negotiation skills
❖ Strong organizational skills
❖ Proficient with computers and computer programs
❖ Strong customer service skills
❖ Ability to have a quiet work-from-home environment, complete with capable high-speed internet and free from distraction

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Recurring Services Management: 2 years (Preferred)
• Third Party Recruitment: 1 year (Preferred)

Work Location: Remote