Record Support Specialist

Job Posting End Date: April 04

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

General Summary
The Records Support Specialist position is responsible for obtaining information needed to adjudicate claims and leaves as well as provide other levels of support services to the claims/leave specialist. The incumbent will demonstrate a proven ability to produce high quality results in a fast-paced environment, while providing excellent customer service to internal and external customers.

Principal Duties and Responsibilities

• This role has responsibilities for clients within Total Leave
• Process medical records requests and fees associated with such requests
• Make outbound telephone calls to follow-up on missing information from insurance companies, employers, claimants, and others as needed.
• Make outbound telephone calls to follow-up on missing medical information from providers
• Make outbound telephone calls to follow-up on missing Physician contact information from consumer if necessary
• Update contacts within Fineos
• Complete letters, e-mails and faxes requested by the TL Specialist/BS
• Handle check/financial inquiries
• Order closed files, policies, and contracts
• General office duties including but not limited to: data entry, faxing, photocopying, and printing
• Provide leadership with feedback on departmental areas of improvement
• Separate authorizations and other pertinent documents as needed
• Support a positive team environment
• Promote positive customer service for Total Leave clients through prompt, accurate and courteous responses to customer needs
• Develop and maintain partnerships and open communications with peers and managers
• Take accountability for individual metrics based on departmental goals
• Proficient in handling Total Leave product guidelines and adhering to policyholder requirements per Special Handling
• May perform other duties as assigned

Job Specifications

• High school education or equivalent
• Knowledge of Unum products, processes, and workflow
• Ability to work individually while working towards a team goal
• Strong commitment to goals and is results oriented
• Ability to organize, prioritize, and multi-task, with demonstrated ability to work in a fast-paced environment handling a large volume of work with a high degree of accuracy
• Demonstrates initiative and is proactive
• Strong written and verbal communication
• Demonstrate flexibility in adjusting work schedule to meet business needs
• Knowledge of Microsoft Office Suite and strong PC skills preferred
• Demonstrated technical knowledge
• Experience with coding and working capability of systems, including but not limited to: Fineos, Special Handling, Account Processing Tool, Correspondence tool, Adobe E-sign, Microsoft Office, PACE, CME, Agreement, Magic, CAPS, Customax, Pallm, BEST, IRIMS

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$35,000.00-$54,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum