Payment Support Specialist

Vendor Support Specialist
What We Need
Corpay is currently looking to hire a Vendor Support Specialist within our CORPAY division. This position falls under our Nvoicepay line of business and is located in Beaverton, OR or Brentwood, TN. In this role, you will be responsible for assisting the payment automation process through daily interaction with new and existing suppliers and customers. The position will take inbound calls and emails on payments, contact details, and general questions driving bottom-line results for our customers by maintaining or increasing supplier acceptance of electronic payments and removing work from customer's accounts payable departments. The Payment Support Specialist role requires exceptional communication and analytical skills. You will report directly to the hiring manager and regularly collaborate with vendors.
How We Work
As a Vendor Support Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Beaverton, OR or Brentwood, TN office set up.
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities
The responsibilities of the role will include:

• Supporting suppliers (and customers) through inbound phone calls and emails. Resolving questions and issues to stakeholder satisfaction.
• Entering information received into the database; providing follow-up communication with the supplier defining any additional information or steps required. Communicating procedures and policies by phone and email.
• Maintaining records of vendor and customer accounts- interactions or transactions, recording details of inquiries, complaints, comments, or needed actions.
• Adhering to strict compliance procedures and
• Performing miscellaneous projects and duties as assigned.

Qualifications & Skills

• High school education or equivalent required.
• Higher education in business, accounting, or equivalent experience is a plus.
• Minimum of 1-3 years of customer service experience (preferably in a call center or software environment).
• Intermediate computer skills, and experience with Microsoft Word, Excel, and Outlook. Knowledge of CRM or ticketing software is preferred.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technology- Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Nvoicepay's systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status
protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Other details

• Job Family Service
• Pay Type Hourly
• Employment Indicator Employee

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