Receptionist

Summary
The Receptionist assists with daily receptionist and administrative activities for the HIG office. They effectively collect, maintain, and manage information and may provide clerical, business, billing, financial, operational, and facility support. The Receptionist may assist with meeting coordination, supply orders, collateral, non-routine correspondence, assembling highly confidential and sensitive information, and special projects. They work with a diverse group of internal and external contacts across all levels of the organization. Self-motivated, independent judgment is required to plan, prioritize, and organize a dynamic and diversified workload.

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Essential Functions and Responsibilities*
The requirements listed below are representative of the knowledge, skills, and ability required for this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome visitors, determine purpose of visit, connect them to the appropriate person, escort them to specific destinations, and follow up on any tasks or inquiries.
• Manage multi-line phone to screen or forward calls, provide information to callers, transfer calls to appropriate individuals, take messages, and make follow up calls.
• Provide services to customers, resolve complaints, and provide information about our companies.
• Manage an organized and aesthetically pleasing entry, front desk, and reception area. Perform duties such as taking care of plants or straightening magazines to maintain shared spaces.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters. Collect, sort, distribute, and prepare mail, packages, and deliveries.
• Operate office equipment, such as scanners, copiers, and printers, and arrange for repairs when equipment malfunctions. Assist staff with equipment usage and learn to operate new office technologies as they are developed.
• Use IT equipment for various applications. Operate programs and systems and coordinate the flow of information, internally or with other organizations.
• Maintain, order, and dispense office and breakroom supplies.
• Schedule and confirm appointments, maintain room schedules and calendars, coordinate meetings, schedule for special projects, and prepare attendee materials.
• Keep records of collections and disbursements, receive payments and record. Complete necessary tasks at the bank, including traveling to and from physical locations.

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Competencies*
To perform the job successfully, an individual should consistently demonstrate they are:

• An Excellent Communicator who expresses ideas and thoughts in English verbally and in written form, exhibits good listening and comprehension, and selects and uses appropriate communication methods. They work well in group situations, on teams, or individually.
• A Supportive Coworkers who follows policies and procedures, completes administrative tasks correctly and on time, supports the organization’s goals and values, benefits the organization through outside activities, supports administrative action, and respects diversity.
• A Collaboratorwho establishes and maintains cooperative working relationships, works within their environment to achieve desired goals, treats others fairly and with respect, displays sensitivity, manages tricky situations, meets commitments, responds to needs, and solicits feedback to improve service.
• A Tech-SavvyIndividual with advanced knowledge of programs, applications, and cloud computing and is highly adaptive to innovative technology with advanced knowledge and experience with Microsoft Office, browsers, data management, accounting software, and the administrative preparation of information.
• A Problem Solver who identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situation, and uses reason even when dealing with emotional topics.
• An Organized Planner who prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.

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Qualifications*
To perform the job successfully, an individual should have the following qualifications:

• Education & Experience – High School diploma/GED and 3+ years clerical work, related experience, or a combination of education and experience.

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Supervisory Responsibilities*
This position does not have any supervisory responsibilities.

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Work Environment and Physical Demands*
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position will primarily operate from the corporate office but will routinely travel to complete tasks locally.
• Normal operating conditions should be during the day, but the employee must be willing and available as the employer determines necessary or desirable to meet business needs.
• The noise level in the work environment is typically quiet but may be moderate at times.
• The employee must reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 25 pounds.

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, see, talk, and hear. Employee will routinely step, lift, climb, reach, balance, kneel, crawl, and bend.

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Henry Investment Group (HIG) is an equal opportunity employer._

Job Type: Full-time

Pay: $18.00 - $22.00 per hour