Receptionist

JOB TITLE: Receptionist

REPORTS TO: Office Manager

FTE: full-time – 37.5 hours/week

Position Description: Busy front office with primary responsibilities of high volume phone screening, appointment scheduling, in-person customer greeting and assistance. Additional tasks include tracking/documenting information and inquiry requests, assist clients seeking children’s clothing closet and other personal needs, data entry for various agency programs, assistance with event preparation and other tasks as assigned.

Work Schedule: Basic schedule is Monday – Friday 8:30 M – 4:30 PM, position will also be required to adjust 1 day to 11:00 am – 7:00pm/week to accommodate evening program. This is a must. (No Exceptions the 11am-7pm Tuesday -This is a shared -rotating day with co-worker)

Pay Scale: $15.50 - $17.00/hour

Responsibilities will include, but may not be limited to:

⧫ Phone Service:

o Respond to and manage multi-line phone system. Daily incoming call volume of one hundred or more calls requires reception staff to be knowledgeable of all grant programs, the Network and community services.

o Complete required client screening for determination of program eligibility and appointment scheduling

o Conduct call-backs as necessary to assist with meeting coordination, appointment scheduling, program registrations and more, as appropriate.

o Track, as appropriate, incoming calls and requests for information, supplies or services

⧫ Greet clients, agency representatives and others visiting M&BPN offices. Assess purpose of visit and direct accordingly.

⧫ Clerical:

o Assist, as directed, with preparation of staff appointment calendars, monthly updates and disseminate electronically to partner agencies

o Prepare agency and program correspondence as requested

o Prepare and disseminate meeting materials and announcements

o General filing for agency and specific programs as needed

⧫ Data entry and research assistance:

o Input all client information in electronic health record system

o Complete data entry for various programs as assigned.

Areas of Expertise:

⧫ Strong customer service skills – friendly, compassionate, engaging, yet professional;
ability to interact with all personality types

⧫ Strong organizational and communication skills

⧫ Ability to work both independently and as part of 2-person team

⧫ Knowledge and experience with information systems programs and operations

Minimum Qualifications:

⧫ Education: Associate degree in secretarial, office management or medical office with at least 1 year experience. High school education with 3-5 years relevant experience will be considered.

• Ability to complete work with possible distraction of young children or infants present
• Ability to work with individuals of various race and ethnicity and possible language barriers
• Computer proficiency – word, databases and excel.
• Ability to work independently and responsibly.
• Experience and ability to work with members of the community (both professional and consumer).
• Knowledge of the organization and delivery of health and education services.

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THE POSITION OF RECEPTIONIST IS A FULL-TIME, NON-EXEMPT POSITION, AND ISTHEREFORE, SUBJECT TO THE PROVISIONS OF THE FAIR LABOR STANDARDS ACT.

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Ability to Relocate:

• Johnson City, NY 13790: Relocate before starting work (Required)

Work Location: In person