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Form of work
SalaryProviding clerical and organizational support to the team, provide reception coverage for the front desk, and be the primary representative to all residents, guests, employees, and public visitors.
Must be able to work the following schedule: Sundays and Mondays PM shift 3:30pm-12am
About You
Experience in clerical office work, reception, scheduling, or a related field is preferred.
Prior experience interacting with the public including in large volume and sensitive situations.
Excellent phone etiquette.
Excellent customer service and communication skills including ability to read, speak, write, and follow oral and written directions.
Ability to demonstrate tact, restraint, and professionalism in difficult situations.
Knowledge of basic office equipment (multi-phone lines, fax machines, computers, photocopiers).
Strong organizational skills and ability to multitask.
Ability to fill out forms, keep accurate records, and submit reports.
Computer skills, including proficiency in Microsoft Office programs.
How You'll Do It
Demonstrate that Pacific Retirement Services’ (PRS) Core Values—excellence, innovation, integrity, stewardship, compassion, and collaboration—are ingrained into all aspects of your role.
Accept payment or bill accounts as necessary for additional services from residents and employees.
Answer phone and provide information to caller or direct the call to the appropriate employees or resident. Receive inquiries and release information in accordance with established policies and procedures.
Assist and/or direct residents to most appropriate department or person to meet their needs. Provide assistance and information to employees, residents, and guests on a regular basis via phone, memo, fax, email, or in person.
Greet and assist visitors and guests interested in residency. Provide brochures to visitors and ask them to complete form for Sales and Marketing Department.
Help provide security by greeting, assisting, and screening all visitors, guests, vendors, contractors, employees, and residents.
Receive and send packages. Distribute daily mail the Postal Service is unable to deliver. Record information for incoming packages and notify employees or resident. Sort daily USPS and inter-office mail and forward to appropriate department.
Perform other duties as assigned.
