Receptionist

The purpose of this position isto serve as receptionist at Washington Family Veterinary Clinic; to perform record keeping duties, to perform clerical duties related to patient care and treatment, to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include, but are not limited to reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

PRIMARY JOB RESPONSIBILITIES
Provide friendly, quality client care to the patients and clients of Washington Family Veterinary Clinic.
Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.
Prepare to receive appointments by retrieving client records, preparing needed form, patient visit form, client report ,consent forms, estimates, payment agreements, etc. and obtain all necessary information.
Check clients in- Greet clients in a professional, friendly, hospitable manner
Discharge patients, Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instructions.
Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day reports
Perform over-the-counter selling of specialty merchandise. Explain and demonstrate products, answer questions concerning products.
Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescriptions for medications.
Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician.
As required enter data into the computer system, retrieve and modify computerized records, scan owner and patient information into computer system.
Assist in updating of clients files. Follow up with clients when clinic records indicate no recent visits.
Work well with all employees and ensure that your actions support the hospital, the doctors and the practice philosophy.
Perform other duties as assigned.

SKILLS AND KNOWLEDGE
Possession of strong organizational skills.
Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, relaying information regarding patient’s condition.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s) .
PHYSICAL EFFORT
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
Frequently position self and move about the reception are to file, use office machinery such as fax machines and computer, and assist clients with merchandise. Frequently handling 30 pounds and occasionally handling 50 pounds.
WORK ENVIRONMENT
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients, hazards associated with infected animals and controlled substances: exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person