Receptionist

JOB SUMMARY:

Responsible for providing support at the corporate level to answer and forward phone calls using a switchboard console, greet, and direct visitors, and coordinate mail processes at the corporate office complex.

TYPICAL DUTIES:

· Operate switchboard console with multiple incoming lines. Using computer software; place, answer, and forward calls to the appropriate party or their voicemail and take messages when necessary for executives.

· Greet visitors and notify appropriate contacts of their arrival.

· Greet applicants and direct them to the recruiting assistance area.

· Responsible for monitoring activities in the lobby and mailroom areas so they run efficiently and professionally.

· Must develop extensive knowledge of the Houston office complex, policies, procedures, and security requirements for directing visitors.

· Must be able to obtain and demonstrate extensive knowledge of regional, and field operations to provide high-level customer service.

· Work closely and efficiently with all departments and divisions to ensure applicants, salespersons, customers, and general visitors are directed to the right location in the complex.

· Work closely with the facilities department to coordinate office vendor services.

· Receive packages, letters, etc. from various couriers; sign for parcels when they arrive and notify the recipient of the delivery promptly. Maintain a daily log of all received packages.

· Open, process, and distribute daily incoming and outgoing corporate mail. Maintain knowledge of current USPS postal regulations for posting mail and parcels; domestic and international.

· Maintain and label regional mailroom distribution trays. Create inter-department routing envelopes between corporate, regional, and field locations.

· Responsible for preparing and shipping outgoing priority courier shipments to field locations.

· Receive and properly distribute incoming faxes for various departments.

· Maintain courier shipping software and shipping address books, demonstrating full knowledge of shipping requirements and processing daily reports.

· Responsible for maintaining and stocking mail and shipping supplies, company letterhead, envelopes, etc., and make available for various employees to use.

· Maintain petty cash boxes to provide change and stamp purchases for internal employees.

· Responsible for keeping front desk contact information and instruction sheets current.

· Work closely and efficiently with all members of the department staff; assist when required.

· May type labels, listings, etc., in support of other departments, as well as organize and alphabetize files for other work groups.

· Assist various departments with scanning and printing of documents.

· Provide orientation on switchboard system usage to new relief operators.

REQUIRED QUALIFICATIONS:

· High School diploma,

· Minimum of five years experience in switchboard operations, or equivalent combination of training and experience

· Working knowledge of Microsoft Office Suite: Excel, PowerPoint, Visio, Word, and knowledge of Adobe Acrobat Professional software.

REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:

· Strong organizational skills with the ability to prioritize assignments, and handle multiple simultaneous projects.

· Must be computer literate and possess strong verbal communication and interpersonal skills

· Keyboarding skills with a high degree of accuracy.

· Ability to maintain confidentiality of all data.

· A high level of mental/visual effort is required to ensure the accuracy of information entered into the computer systems.

· Position’s responsibilities may be learned through on-the-job training.

· Ability to function in a fast-paced environment.

· Evidence of strong customer focus.

· Bilingual in English and Spanish is preferred.

WORKING ENVIRONMENT:

· Work is performed primarily indoors and in the office.

PHYSICAL DEMANDS:

· Manual dexterity and sitting for extended periods.

· Perform repetitive activities including typing, answering the telephone, and operating the computer;

· Frequent standing and walking.

· Occasional climbing stairs, bending, stooping, kneeling, reaching, and crouching.

· Visual acuity to read printed and electronic documents.

· Lifting and/or exerting force up to 30 pounds occasionally and 10 pounds of lifting / force frequently.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Ability to Relocate:

• La Porte, TX 77571: Relocate before starting work (Required)

Work Location: In person