Receptionist

Oak Hill Veterinary Care and Pet Resort is a full service small animal hospital offering digital radiography (including dental rads), diagnostic ultrasound and in house laboratory equipment. We also offer resort amenities including daycare and lodging. The applicant should understand the importance of quality pet care.

We are looking for a FULL TIME Receptionist to manage our front desk or call center 4 days a week AND some weekends. Preference for someone with previous experience in a veterinary setting. Job includes performing a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people and pets who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome pets and clients as soon as they arrive at the office
• Make appointments and manage client scheduling
• Take payments and assist with discharges
• Willing to learn new veterinary software and phone system
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, scanning, photocopying, transcribing and faxing

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude with the ability to work with a team
• High school degree; additional certification in Office Management is a plus
• Reliable

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Veterinary Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Ability to Relocate:

• Madison Heights, VA 24572: Relocate before starting work (Required)

Work Location: In person