Receptionist

We are looking for a Front Desk Receptionist in our Gastonia, NC location.

We are a growing law firm headquartered in Gastonia, NC. We work from a values-based system. We value honesty, compassion, a willingness to learn, enthusiasm, and respect. We work hard and play hard. We provide training to our employees.

JOB FUNCTIONS:

• The job requires frequent interaction with staff, potential clients, existing clients, paralegals, lawyers, judges, and court staff. Candidate must be willing to help people in stressful situations.
• Greeting clients and prospective clients
• Answering busy multi-line phone
• Opening and closing front office
• Help complete new client intakes
• Set up conference rooms for mediations
• Assisting attorneys with processing incoming and outgoing mail
• Money handling for payments on consultations
• Organize front office
• Replace, stock, and organize magazines and company pens
• Replace, stock and organize staff business cards
• Replace & stock company books, newsletters, and brochures
• Restock coffee bar items for clients such as sugar, coffee, cookies, napkins etc.

QUALIFICATIONS:

• We are looking for someone who has a background in customer service in a professional environment, ideally within the legal industry.
• Fluency in reading, writing, and spoken English is required. If you also speak Spanish it's a plus.
• Proficiency in using a computer.
• Excellent work history.
• Desire to be part of a team.
• The ideal candidate will have an outgoing personality and a can-do approach to any task!
• Ability to proactively call clients and prospects to secure appointments and conduct information meetings.
• Ability to conduct web-based presentations and to acquire in-person presentation skills
• Ability to meet metric objectives.
• Possess an in-depth understanding of the firm and the services we provide.
• Be able to prioritize client projects and requests effectively.
• Understand the needs of clients in order to identify "critical" services they must have, competitive services they expect to have, and additional services they would like to have.
• Possess intermediate proficiency levels in answering phone calls from prospective clients, managing relationships, obtaining and processing information required to provide services, and providing sales support required
• Ability to handle conflict.
• Experience w/ CRM system is a plus.
• Experience with/ Salesforce is a plus.
• Highly proficient in MSOffice (Word, Excel, Outlook, and PowerPoint)
• Strong written and verbal skills
• Ability to work from 8 am until 5 pm and other such times as may be necessary.
• Must have good credit
• Hold confidentiality at a high regard
• Mature and professional

The position will start at $15.75 per hour. If you are willing to work hard and learn we will train you.

BENEFITS:

• After 90 days of service, benefits including health insurance, dental insurance, FSA
• After 90 days you will be eligible to take 5 PTO days. (accumulate every 2 weeks)
• After 1st year you will be eligible to take 14 PTO days.
• 10 paid holidays
• 2 paid volunteer days
• 401 K matching 4% matching after 1 year
• Paid Health, Dental, and Vision Insurance
• Paid Life and Disability Insurance

PERKS:

• Eligible for fun activities and prizes throughout the year.
• Free onsite fitness center
• Access to company library filled with business and personal growth books