Receptionist

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

The Receptionist for EBSCO Information Services is an ambassador for EBSCO and the first point of contact for customers, candidates, employees, vendors, and the community.  The individual in this position manages all activities at the front desk, including greeting and directing visitors, managing the sign in/out process, answering incoming phone calls, and helping to ensure safety/compliance by following all necessary procedures.

This is an onsite, part-time role based in our Ipswich, MA office working the afternoon shift Monday-Friday from 12:30PM-5:00PM with flexibility to work mornings and full days as needed for coverage.

Primary Responsibilities

• Welcomes guests with a friendly greeting, overseeing visitor check-in/out procedures, ensuring employee accompaniment and visitor badge/lanyard provided and returned
• Cheerfully answers incoming telephone calls on a multi-line system, quickly triaging and forwarding calls to the appropriate employee or department; retrieves messages from voicemail and fax machine and forwards to appropriate personnel
• Manages Facilities invoicing approvals and expense process
• Manages security building access cards for new hire and exiting employees, vendors and contractors, including the assignment, distribution, deactivation and ensuring loaned cards are correctly assigned and returned
• Creation, analysis, and distribution of campus access reports
• Coordination of onsite meetings and events (project management), food ordering and preparation for onsite employees
• Develops and maintains documentation, including policies and procedures, FAQs, and safety/emergency information
• Perform other tasks as assigned

Your Team

You will be welcomed as a member of Facilities, a team of about 12 people, and will be working closely with your receptionist counterpart.  There will be ample resources, tools, training, and support to ensure your success as a receptionist and your development and career growth at EIS.

About You

• 2+ years’ equivalent experience
• 1+ years’ experience in a role managing multiple phone lines and greeting visitors
• 1+ years’ experience with Microsoft Outlook, Word and Excel

What Sets You Apart

• Welcoming, courteous, professional, and calm disposition with a continuous improvement and customer focus mindset and ability to work independently
• Excellent verbal and written communication skills
• Exceptional phone etiquette
• Dedicated and accountable with a history of outstanding attendance and punctuality
• Ability to engage with employees from all levels of the organization
• Ability to balance multiple tasks and prioritize incoming calls and visitors
• Microsoft 365 suite including MS Teams and SharePoint

Our Offer to You

Target Hourly Compensation Range: $15.00 - $23.12 

The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Paid Time Off (PTO)
• Mentoring program
• Workplace perks such as food/coffee
• And much more! Check it out here: https://www.ebsco.com/about/benefits

Diversity, Equity, and Inclusion at EBSCO

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.