Real Estate Operations Manager

Real Estate Operations Manager

Your Opportunity: 

You have the opportunity to be surrounded by, learn from and grow with the top 1% of Real Estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team. 

Who Develops You: Team Operator

What You're Great At: 

You are not just a professional; you're an organized, methodical, and driven individual with a servant leader's heart. You thrive on creating, implementing, and refining systems, considering them your playground. Your attention to detail sets you apart, and you take immense pride in your high standards and the quality of your work, all while prioritizing the service of others. As an empire protector, you're laser-focused on safeguarding time and resources, not just for yourself but for the entire team. Join us and be part of a dynamic environment where your skills and values shine brightly.

What You'll Do: 

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals. 
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Hiring and leadership of virtual and in house support staff.
• Manage the quality of all listing launches and contract to close, including overseeing a virtual professional who completes many of the tasks and creating systems for increased efficiencies and experience.

• Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
• Act as the liaison between Real Estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Plan and execute events as needed for clients and agents that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.

• Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. 
• Keep the team leader informed of any challenges that arise and help to develop solutions. 
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. 

Skills and Character Necessary: 

• Notice and take pride in the details 
• Passion to implement and drive new systems and processes
• Proven ability to lead yourself and others with conviction 
• Team player 
• Personal and professional growth mindset
• Positive and direct communication, both written and verbal 
• Comfortable with communicating with team and clients in person and over the phone
• Proactive
• Self-motivated 
• Taking ownership of projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Ability to problem solve and use critical thinking daily 
• Have a "do whatever it takes" mentality
• Impeccably organized 
• Knowledge of basic office suite software, marketing platforms, and calendaring systems 
• Excellent time management skills 
• Concerned about doing things the right way 
• Calm and motivated under pressure 
• Have patience with a high volume, detailed role 
• Use social media for the benefit of the company as an ambassador 
• Flexible 

Required Background: 

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team

• Ability to write reports, business correspondence, and procedure manuals
• 2+ years experience in an operations role, preferably while leading others
• FL Real Estate license is preferred. If not currently licensed, there will be an expectation to obtain your license within 6 months of employment. 

Other Details: 

• Compensation DOE, range from $55,000 to $75,000 a year, with additional compensation bonused for growth. 
• This role is eligible for benefits (health, dental, vision, 401(k), and more)
• This is a full time, in office role from Monday through Friday (40 hours) with flexibility for occasional work from home day and vacation planning.  

We are excited to meet the person(s) that truly believe they could be a match!