Radiology Support Assistant, 3Rd Shift

Job Title
Radiology Support Assistant, 3rd Shift
Job Description
Radiology Support Assistant, 3rd Shift
In this pivotal role, you will oversee and ensure that the exams coming from Philips' Direct Radiology (DR) clients will be complete for the radiologist, read in a timely fashion, and that any communication of critical findings will be communicated to the care provider and ensure physician to physician communication as needed. You will liaise between staff radiologists and site personnel to ensure efficient, high quality patient care and safety.
Your role:

• Works 3rd Shift between the hours of 4:00pm - 6:00am PT. The current shifts available will include either every weekend or every other weekend.
• As part of our DR team that supports Radiologists, your role is an essential function that operates 24/7 and is a base requirement for supporting the radiologists to process imaging study volume optimizing radiologist efficiency, productivity, and quality.
• Monitor and manipulate Emergent and Non-Emergent workflow platform queues to ensure that cases are getting processed within their designated turn-around times.
• Liaise with hospitals/sites covered by Direct Radiology to resolve problems, whether these issues are regarding a specific case or in general.
• Communicate any critical findings to the care provider and document the communication appropriately in the PACS system.
• Complete support request submitted by radiologists for missing images, reports, exam information, connection to a referring provider, additional history or any request to effectively complete a quality read for a patient/client.
• Assign and follow up with site/customer addendum requests.
• Document any issues that arise throughout the shift in the Shift Change Summary Report and notify the Supervisor, Manager and/or the appropriate department; contact and follow up with IT regarding any IT issues that occur for staff and radiologists and liaise with the radiologists and assist with any questions, queries and/or concerns in the absence of Radiologist Liaisons.
• Monitor: incoming orders to recognize unmatched studies that are in danger of delay due to inadequate processing; queues outside of DR for studies to be assigned to specific radiologist i.e. Ultralinq; the OP Helpdesk resolving client requests; and the radiologist schedules documenting any deviations, recording break times, and other times when the radiologist is unavailable to read on the shift summary.
• Direct communication with radiologists if they have not arrived for their scheduled shifts.
• Monitor the contractual hours of clients and communicate to appropriate site/department when exams arrive outside of contractual hours.
• Must take stand-by a minimum of 2 12-hour shifts per month.

You're the right fit if:

• Your skills include adequate knowledge of anatomy, physiology and medical terminology as well as strong computer skills and computer program knowledge.
• You have experience in a fast-paced medical or customer service environment delivering high quality patient care and/or service.
• Have the ability to sit at a desk while working shifts that range from 8 hours to 12 hours, with breaks as determined by applicable labor laws and Philips'/Direct Radiology's break policy.
• You have a minimum of a High School diploma/GED (required) and nice to have is an Associates or Bachelor's Degree in a related field.
• Can work on 3rd Shiftbetween the hours of 4:00pm - 6:00am PT and as remote employee you are required to have a dedicated office environment free of all outside distractions and background noises. While on shift, the office needs to remain clear of non-work-related events, people, and activities that may disrupt or interfere with work.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Ability to have direct ethernet connectivity at workstation, with a speed requirement of 5+Mbps down and 2+Mbps up. Exceptions to this for specific positions within the Company must be presented for approval prior to employment.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $17.00 - $25.00, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.