Medical Secretary (Medical Support Assistant Advanced)

VA Bedford Health Care System

The Department of Veterans Affairs, VA Bedford Health Care System, is seeking Medical Support Assistants at the Bedford, MA, location. These positions fall under various health care service lines within VA Bedford Health Care System. Most shifts are scheduled during the day, but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

The purpose of this position is to serve as a Medical Support Assistant (Advanced) at a VA Bedford Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting). Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Job Type: Monday through Friday, day shift hours, To Be Determined

Pay: $52,554 - $68,316 per year. Salary will depend upon duty station location.

Benefits: A career with the U.S. Government provides employees with a comprehensive benefits package. As a Federal employee, you and your family will have access to a range of benefits that are designed to make your Federal career very rewarding. Click this link for more Federal Benefits information: https://vacareers.va.gov/employment-benefits/

For full job details and to Apply online, visit USA Jobs by clicking this link:

https://www.usajobs.gov/job/768220900

Application Deadline: Thursday, March 28, 2024

*Please note: Résumé Reminder: Your résumé must include the following information each job listed, or your résumé will not be considered:

1. Job title

2. Duties (be as detailed as possible)

3. Month & year/end dates (e.g. June 2007 to April 2008)

4. Full-time or part-time (include hours worked per week)

Please be aware that your answers well be verified against information provided on your résumé. Be sure that your résumé clearly supports your responses to all the questions by addressing your work experience in detail.

VA New England Healthcare System is an equal opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy, or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Members of underrepresented minority groups are strongly encouraged to apply.

VHA Healthcare Personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). Additional information is available to applicants during the recruitment process.

Tags: Medical Secretary, Unit Coordinator, Unit Secretary, Schedule Coordinator, Surgical Scheduler, Scheduler, Medical Receptionist, Medical Assistants, Medical Clerk, Medical Scheduler, Appointment Scheduler, Medical Administrative Assistant, Patient Account Representative, Patient Services Representative, Front Desk Receptionist, Front Desk Administrator, Administrative Medical Staff Secretary, Medical Office Manager, Patient Coordinator, Appointment Coordinator, Medical Office Assistant, Reception Desk Representative, Clinical Administrative Assistant, Patient Scheduler, Pre-Registration Representative, Registration Representative, Health Unit Administrator, Healthcare Administration.

Job Type: Full-time

Pay: $52,554.00 - $68,316.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• On-the-job training
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Bedford, MA 01730: Relocate before starting work (Required)

Work Location: In person