Radiologist Hotline Service Representative.

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!

JOB TITLE: Radiologist Hotline Service Representative

LOCATION: Plaza Del Rio

ESSENTIAL FUNCTIONS:

• Communicate stats and critical findings to referring provider offices within the time allotted by company. If unable to do so informs management immediately.
• Coordinate with internal management and radiologists to ensure that all exams are followed up appropriately and documentation is a manner where staff understands the outcomes.
• Proactively lets management know when issues arise or could arise based off of feedback from: referring providers and/or SimonMed facilities.
• Reports to the Radiologist Hotline Supervisor
• Enlists the support of sales/marketing staff, facility leads/supervisors/manager, regional managers, and other resources as needed.
• Achieves appropriate turnaround time on stats or critical as indicated by status.
• Completes all necessary compliance training in a timely manner.
• Maintains high customer satisfaction ratings that meet company standards.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Must be proficient in computer skills and telephone etiquette.
• Must be able to work in an environment with multiple deadlines and priorities.
• Must be able to work in a stressful environment.
• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

MINIMUM QUALIFICATIONS:

Education:

• HS diploma.

Experience:

• 1 year in a similar role preferred.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

DRESS ATTIRE: Business Casual or scrubs dependent on department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.