Customer Service Representative

JOB TITLE:

Work from Home Customer Service Representative

SUMMARY:

Are you an efficient communicator with exceptional Customer Service skills and a knack for managing multiple tasks simultaneously? Embrace the opportunity to reshape the future of Customer Service with us, right from the comfort of your own home. As our Work from Home Customer Service Representative, you'll be on the frontline of our organization, ensuring our clients' satisfaction and enhancing our service delivery. If you thrive in a dynamic, remote work environment and you're ready to put your skills to the test, we want to hear from you!

ABOUT THE COMPANY:

Our client, with more than 40 years of experience, is deeply committed to promoting safety and environmental consciousness within the energy sector. They work closely with a wide variety of utilities including electric, natural gas, and water, providing essential safety and sustainability education. Their educational programs reach over 700 entities, impacting approximately 15 million people per year, among them students, educators, consumers, contractors, and first responders.

Highly regarded for their skills in research, regulatory, and audit support, they focus on delivering strategic benefits to their partners and increasing stakeholder value. They offer a wide range of services including strategic advice, a variety of educational materials, and bespoke safety-oriented outreach programs. This privately-owned Massachusetts-based company is devoted to guiding the progression of public safety awareness in a rapidly changing world, contributing to the creation of safer and more sustainable communities.

EMPLOYMENT TYPE:

• Full Time

• 35 to 40 hours per week based on lunch duration.

• Contract

SHIFT:

• 9 AM - 5 PM EST, with an unpaid lunch break.

PAY:

• $17-$20 per hour

LOCATION:

• Work from home, full-time remote. Employees must reside in Arizona.

RESPONSIBILITIES:

• Calling clients to provide them with no-cost fulfillment materials.

• Answer client queries with a detailed knowledge of the safety materials offered.

• Verifying and updating client information to accurately input orders through the calling system.

• Document all call interactions and orders according to standard operating procedures.

REQUIREMENTS:

• Must be able to provide your laptop, high-speed internet connection, and headset.

• High School diploma or equivalent.

• 1-year outbound calling experience in a call center environment.

• 6+ months of sales a plus (Not required. This is not a sales job but some sales experience is helpful.)

• Proficiency in relevant computer applications, including basic MS Excel.

Experience with online phone/meeting software such as Zoom.

• Excellent data entry and typing skills.

• Strong communication and Customer Service skills.

• Capability to work effectively in a team environment.

• On-time and dependable with people skills.

• Ability to multi-task between multiple call programs.

• Flexibility in work schedule to accommodate calls to different time zones.

• Open to constructive feedback and committed to personal growth.

CONTACT:

If you are qualified, available, and interested, please contact us today.

Phone and Text480.966.0709

When texting, please include your name and reference”Remote CSR”

Our company is an Equal Opportunity Employer and operates a Drug-Free Workplace.

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