Machine Sales & Service Representative

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Building Construction Products (BCP) division is hiring a Machine Sales & Service Representative for small and compact equipment. This role is part of our sales organization but is a hybrid role requiring technical machine knowledge/hands on machine work experience in addition to sales skills. This territory-based role travels frequently (50%), managing dealer relationships to market and support BCP equipment. 

Role Summary : Deliver the business plan, assure customer value by consulting with Dealers to market and support Caterpillar products and services, and assist in the development of Dealer sales capabilities.

What You’ll Do  

• Act as Sales liaison among Dealers, customers, and other Caterpillar personnel.  

• Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience.

• Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel. 

• Provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages. Mentor team members on communication, problem solving and sharing technical expertise. 

• Be accountable for achieving targets for machine market share, sales to end users, participation rate, attachment sales, and new customer growth. 

• Recommend alternative courses of action and make timely decisions to deliver results. 

• Assist Dealers in executing growth plans that include a strategy for sales coverage, merchandising program usage, marketing plans, and a product pricing plan. 

• Understand various profit streams and how to best generate profit throughout the product lifecycle. 

What You Have  

• Prior sales, service or engineering experience in the construction, heavy machinery, or related industries

• Product technical knowledge to provides effective solutions to moderate technical challenges

• Relationship management skills and effective communication skills 

• Demonstrated ability to work independently and stay organized

• Customer focus skills to align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage information in creating customized customer solutions

• Product technical knowledge to provide effective solutions to moderate technical challenges

  Top Candidates Will Also Have:  

• Knowledge of Caterpillar Building Construction Products (BCP) equipment or other industry-related products

• Prior field based or dealer facing experience 

• Technical knowledge and experience troubleshooting construction equipment product issues

• Ability to influence dealers, customers, and internal Cat employees through value selling and constructive negotiation techniques 

  Location & Travel

• This role will work from Phoenix, AZ but travel to a multi-state territory

• Relocation assistance is available to Phoenix, AZ

• This role travels extensively (50%) and will be provided with a company vehicle and mobile stipend

How We Support You (Employee Benefits)  

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Your Work Shapes the World  

 At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. 

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 1, 2024 - May 7, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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