Quality Program Manager

Position SummaryPrism Health North Texas (PHNTX) is a nonprofit, community-based organization providing comprehensive primary care, behavioral health, case management, and clinical research services for HIV management and prevention to North Texas.  With five medical clinic locations and 3 dental clinic locations in Dallas, PHTNX provides care to both a private practice and safety-net population, through both in-person and telehealth encounters.  With a diverse and growing workforce of over 200 employees, based across ten facilities throughout Dallas and with an expansive portfolio of service offerings, PHNTX requires a robust and dynamic infrastructure of support.
The Quality Program Manager is responsible for implementing and maintaining a quality management program that supports the organizational goal of being the premier provider of HIV management, prevention, sexual health, LGTBQ primary care, and oral health in North Texas. This role is key to driving organizational effectiveness and excellence by ensuring adherence to quality metrics and deliverables that meet the requirements of both internal and external stakeholders. This role will coordinate and facilitate process improvement initiatives in partnership with leadership and stakeholders throughout the organization. The Quality Program Manager will rely on experience, judgement, and data to pursue organizational effectiveness in service to PHNTX’s patient population.
The Quality Program Manager will oversee the clinical quality management program through the development of the clinical quality plan, implementation of the Quality Program, and communication and reporting to all stakeholders, and lead opportunities for performance improvement for the organization.ResponsibilitiesEssential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:

• Leads the development, implementation, and coordination of the Clinical Quality Management (CQM) program to meet external and internal stakeholder requirements.
• Develops, communicates, and implements a CQM Program that meets requirements outlined by Ryan White and other federal or state grants / funding sources.
• Chairs and convenes the Clinical Quality Committee and manages related sub-committees or workgroups.
• Ensures accurate documentation of the CQM workplan and activities, including maintenance of meeting minutes, documentation of Plan-Do-Study-Act (PDSA) cycles, and performance improvement initiatives.
• Leads stakeholders in identifying and documenting areas for improvement, CQM workplan goals and objectives, and selection and implementation of quality improvement projects.
• Serves as the quality Subject Matter Expert (SME) for staff; provides training as appropriate on topics such as data analysis, process improvement, data interpretation, and clinical quality improvement.
• Works closely with the data management and clinical informatics teams to ensure accurate data capture, retrieval, analysis, and reporting of quality metrics.
• Serves as the organization liaison and representative to Dallas County Ryan White Quality Committee.
• Supports the Director, Organizational Effectiveness and Chief Medical Officer in managing and responding to external audits, CQM site visits, and other program reviews.
• Performs other duties as assigned.

Required SkillsRequired Knowledge, Skills, and Abilities

• Knowledge and understanding of quality concepts, metrics, and performance improvement.  
• Demonstrated success collaborating with internal and external stakeholders and community partners.
• Ability to organize and facilitate meetings.
• Experience in clinical data collection, analysis and reporting.
• Significant computer literacy including Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint, Power BI)
• Experience with electronic medical records in an ambulatory care setting preferred.
• Six Sigma Certification or willingness to begin the certification process.
• Experience in creating and delivering training and other educational content.
• Demonstrate strong initiative and ability to work independently with strong critical thinking skills, and ability to exercise sound judgement and problem solving
• Excellent written and verbal communication skills, with the ability to deliver content and learning in a friendly and professional manner across a broad range of healthcare professionals.
• Demonstrated experience in project management, strong organizational skills, and successful completion of initiatives.
• Excellent customer service, interpersonal communication, and organizational skills.
• Local travel between facilities and occasional travel to meetings / conferences.

Education and Experience:

• Bachelor’s degree in nursing or related field required. Master’s degree preferred.
• CPHQ Certification Preferred
• 2 years+ leading or participation in Quality Programs, reporting, or other organizational improvement initiatives.
• 5 years+ experience in the healthcare industry required. Out-patient ambulatory experience preferred.
• Experience in HIV healthcare and HIV-related trends preferred.
• Must have valid driver’s license and current auto insurance.

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate