Quality Manager

Company Overview:  Arroweye Solutions, a fast-growing company with unique sheet print technology that is revolutionizing the payment card space, is seeking a talented professional to work in our dynamic and rewarding environment.  Arroweye offers personalized and customized payment cards, which are printed on demand an shipped the next day to leading card issuers and program managers.  Arroweye’s business solutions include a full range of carrier options targeting payment cards, credit and debit cards, as well as co-branded programs with direct-to-consumer and business-to-business fulfillment.  Today, Arroweye Solutions in the only Visa, Mastercard, Discover, and American Express approved company operating in the US that prints the brand logo and simultaneously personalizes the payment card on-demand.

Purpose:  Oversee continual improvement of the quality management system (QMS) to maintain CQM accreditation. To manage quality inspections on products and materials to ensure that they conform to the required standards and customer’s specifications. This position monitors and verifies products are manufactured and meet the predetermined quality standards/specifications for our customers. The knowledge of policies, procedures, and regulations for quality control work, as well as supervisory techniques and a working knowledge of policies and procedures will be used daily.

Duties/Responsibilities:

• Hires and trains quality assurance staff.
• Supervise incoming material and finished product inspections based on established customer and product specifications
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive. 
• Develops, implements, and manages processes to ensure that products meet required ISO/CQM requirements for quality, functionality, and reliability prior to delivery.
• Ensures the integrity of the QMS when changes are planned and implemented.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinates product lab testing processes.
• Reviews client, customer, and user feedback.
• Performs other duties as assigned.

Other duties and responsibilities to support the QMS include:

• Conducting internal audits
• Overseeing calibration of equipment
• Document control
• Complaint recording and response
• Control of nonconforming materials
• Replying to compliance requests made by customers

• Knowledgeable of ISO/CQM requirements and standards.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

• Bachelor’s degree in Business, Engineering, or related field.
• Three to five years of experience in related field required with supervisory experience.

Arroweye offers excellent compensation and benefits, including Medical, Dental, Vision, Life and 401(k) with company match.

Arroweye is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with therequirements of the positions.

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