Housekeeping Quality Assurance Manager - The Cosmopolitan

JOIN THE SHOW!The Cosmopolitan of Las Vegas is currently seeking a meticulous Housekeeping Quality Assurance Manager to uphold our impeccable standards in hotel rooms and hallways.

The ideal candidate will possess a deep understanding of Forbes standards and excel in conducting thorough visual and written inspections for Guestroom Attendants and Housepersons. Leading by example, this individual will demonstrate a keen attention to detail and will occasionally oversee floor operations.

WHAT WILL YOU DO?

• Oversee and ensure the smooth operation of assigned area
• Supervise, train, direct, and assist all employees assigned to the area
• Distribute workload fairly and evenly to those assigned to the station
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

WHAT WILL YOU NEED?

• Either a High School diploma or equivalent experience
• Work varied shifts, to include weekends and holidays
• Two (2) years of relevant experience in a similar resort setting

WHAT WILL MAKE YOU STAND OUT?

• Organizational skills to function effectively under time constraints, within established deadlines and attention to detail
• Knowledgeable with OSHA regulations, to include implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention
• Able to deal and interact with management, employees, and guests in an effective and diplomatic manner
• Knowledgeable of all cleaning procedures, equipment, and supplies
• Strong leadership qualities and sound judgment with effective decision-making and problem solving skills
• Must be able to communicate effectively in English, in both written and verbal forms