Quality Manager

Purpose of Job:
This position reports to the Vice President (VP) of Quality then President and is responsible for overseeing all employees and activities in the quality and hold department.
Minimum level of education / training required/certificates/licenses:
This position requires a General Educational Diploma (GED) or High School Equivalency (HSE) diploma.
Beneficial Experience and Knowledge:
- Previous Experience Supervising and Leading associates.
- Understanding and Experience working with customers to resolve quality/product related issues.
- Understanding and Working Knowledge of Geometric Dimensioning and Tolerancing (GD&T), Part Print reading and understanding as well as familiar with various tolerancing specifications (Customer, HES, Ansi, etc.) .
- Understanding and Working Knowledge of basic Statistical Process Control and Capability Indices (CpK, Cp, PpK)
- Understanding and Working Knowledge of Coordinate Measuring Machines (CMM)
- Understanding and Working Knowledge of basic 3-D scanner technology
- Understanding and Working Knowledge of basic inspection methods and tools as well as an understanding and working knowledge of Functional Gaging (Basic Tools: - Calipers, Micrometers, Indicators, Height gages, Depth Micrometers, Comparators, Contour tracers)
- Understanding and Working Knowledge Problem Solving Techniques (5 Why, 8-D, Root Cause Analysis, Fishbone, Design of Experiments)
- Understanding and Working Knowledge Implemented and Follow Up on Corrective Actions
- Understanding and Working Knowledge Failure Mode and Effects Analysis (FMES) Go and See Techniques
- Understanding and Working Knowledge TS-16949 Manufacturing Standards and Process Auditing
Essential Responsibilities:
1. Participate in the AMO meetings and related projects.
2. Properly follows up on all open items, projects including corrective actions and external sort or containment activities.
3. Actively Leads quality department, follows schedules and sets timing, perimeters, and plan for PPAP, Inspection Layout, CMM, Quality Lead, Hold Area, and all other quality related activities.
4. Successfully investigates, reviews, and corrects internal and external quality related problems with appropriate department.
5. Actively participates in customer visits at their facility and ours as needed.
6. Actively visit and support our other facilities and their quality-related needs.
7. Participate in PMA quality related activities.
8. Actively Lead Quality Improvement Projects driven/required by our customers.
9. Participate in New Hire Training.
10. Actively participates in customer and TS-16949 Audits.
11. Responds promptly and professionally to customer quality related needs and requests.
12. Prepares and Presents information in a well-organized and professional manner, internally and externally.
13. Stays abreast of new equipment and technology in the quality field.
14. Precisely develops, writes, implements, and explains processes and procedures to other associates.
15. Actively participates in launch activities and pre-production planning of new products.
16. Accurate disposition of suspect non-conforming parts, develop and implement sort and rework operations and follow up on on-going sorts to bring to an end, review and follow up on Quality Techs dispositions.
17. Follow-up on V-Sort process and results and approve parts for removal.
18. Review Jidoka parts, create 8-D’s to initiate improvements as needed on repeat / ongoing issues.
19. Successfully performs the responsibilities of a Customer Quality Technician when necessary.
20. Competently leads and participates in group problem solving, corrective actions, verification, and follow up.
21. Based on company or customer needs a flexible work schedule and/or overtime is needed.
Additional Management Responsibilities:

1. Recommends and manages department Goals and Objectives that align with the Corporate Goals & Objectives. In addition, recommends department capital expenditures, labor, and expense accounts. Work and assist Executive Committee with long term and short-term Goals and Objectives. With this, must be knowledgeable to explain any details as needed during review of Goals, Objectives, and expenditures.
2. Provides leadership to the department staff under them and/or to all that you work with throughout the company. Thoroughly gives direction, plans work, assigns associates to tasks, assists others in their work, defines the work to be performed, and determines techniques to be used and sets priorities as needed.
3. Professionally establishes a teamwork attitude and environment. Works well with all departments, able and willing to cooperate, listen, and help others showing support to the staff of one's own department as well as companywide. Creates a positive work atmosphere showing support for each other. Thoroughly communicates within one's department as well as throughout the company. Successfully uses collaboration to achieve the best results.
4. Has excellent conduct and exhibits this by one self's professionalism; respectfulness of others; efficient use of one's time, prompt to work and on assignments; uses organizational skills to excel; adheres to company policy as an example setter; represents the company in a positive image to the workplace and the community.
5. Assists in determining and executing an adequate training program and assures adequate training program is in place for the department(s) responsible for. Assists in delivering the training as needed.
6. Accurately creates, implements, and keeps up to date all Technical Specification (TS) and/or International Organization for Standardization (ISO) processes, procedures, and forms for assigned area(s) and/or responsibilities. Once established, communicates these processes, procedures, and forms via training to all necessary personnel within the department(s) and/or the company as per the standards.
7. Successfully serve and actively participate in committees either as a volunteer or as directed by the company.
8. Being cost conscientious with decisions in not only workforce and/or labor costs, material and supplies purchasing, etc. but also, by submitting suggestions, doing research, and implementing cost saving ideas. Ensure you personally, as well as your staff, are at optimum efficiency in all operations and/or tasks maximizing the profits of the company. After implementation, continue to monitor and oversee the project for continual success and if necessary, take corrective action to sustain or meet the objective(s).
9. Adequately develop and support mechanism(s) to adhere to the company operations metrics to maintain the five key measures of safety, quality, delivery, performance, and involvement.
10. Proficiently gives direction and performs as needed, the following various Human Resources (HR) related events of an employees: the evaluations for wage & performance; recommends promotions or other changes in associates status; hiring; firing; discipline, etc. Assists and or approves with the HR related events of an associate as needed and/or make final decision when applicable. Communicates and/or serves as witness to any of the above as delivered to the associate.
11. Prepares and approves job descriptions for each position under their own position, being thorough in this duty.
12. Competently makes recommendations, assists in development, and adheres to the company policies, issues, and changes. Adequately updates and communicates company policies, issues, or changes to all staff.
13. Competently has a working knowledge & understanding of related job duties and related equipment within the department. Makes the daily decisions required to make efficient use of the workforce they supervise and/or manage; sets achievable and realistic day-to-day deadlines with their department such as overtime and weekend scheduling.
14. Competently has the capabilities and willingness to make timely decisions regarding the department and/or projects assigned.
Tools and Equipment Used:
1. Plex, Paylocity and Microsoft Office
2. Measuring equipment
3. Push carts
4. Inspection gages
5. Hand tools, power tools
6. Cell phone
7. Computer/monitor/touch screen/keyboard/mouse, etc.
8. Email
9. Company Vehicle (valid driver’s license)
Supervisory Responsibilities:
This position supervises all associates in the Quality and Hold departments.