Quality Manager

Job Description
In this role, you have the opportunity to:
Oversee, manage, and improve the Quality Management System. Ensure external quality certifications are upheld and maintained. Plan for and ensure the quality of product through collaborative partnerships with customers, with internal departments, and sub-tier suppliers to support delivery of product, improve customer satisfaction, and achieve internal business goals.
This is a hands-on role that leads and mentors a team of quality engineers, technicians and inspectors that are engaged through the entire life cycle of product, starting during development, continuing with transitioning of product to manufacturing, and then supporting the continuous manufacture of product. This role will mentor and drive teams to perform effective root cause analysis and corrective action. Drive Advanced Quality Planning methods for successful volume production launches and engage with suppliers as needed to drive improvement and implement process controls.
Job Responsibilities:

• Facilitate continuous improvement of product and process throughout the organization.
• Monitor, measure and communicate metrics on a predicted cadence.
• Prepare and deliver monthly/quarterly quality reviews with management, peer groups and customers.
• Review customer and supplier score cards and ensure alignment of improvement initiatives to customer satisfaction.
• Determine internal performance impact on COPQ, develop improvement and demonstrate results.
• Promote adherence to the Quality Management System (AS9100), and drive improvements.
• Lead, mentor, and manage a team of quality engineers, technicians and inspectors.
• Promote a working environment that encourages employee involvement, excellence in productivity, customer service and quality.
• Drive team toward execution of business and personal goals.
• Ensure coordination and cooperation between departments to meet company objectives.
• Assist in creation and compliance of the department's annual budget.
• Evaluate and update the performance of team members against their job requirements and performance goals.
• Prevent defects through use of process, supplier, manufacturing, and quality controls.
• Develop and implement product quality plans, PFMEA, control plans, etc.
• Ensure product compliance through a comprehensive set of functional tests and inspections.
• Lead the qualification of new suppliers and internal processes.
• Understand sources of variation in the supply chain, manufacturing test processes and control them.
• Assist in the evaluation and improvement of manufacturing processes, through lean concepts.
• Lead a robust 8D root-cause and corrective action process, working with disciplines within the company as well as suppliers and customers.
• Participate in the effective review of changes (ECOs) into manufacturing and the supply chain, including material disposition actions.
• Manage the process for non-conforming material and the efficient management of MRB.
• Drive efficient processing of customer RMAs, effective failure analysis, and responsive communication to customers.
• Conduct/manage internal and external audits and provide results; conduct Quality Management Reviews with Management.

Required Qualifications:

• Bachelor's degree in a related technical discipline.
• 10 years' experience in Quality Assurance a manufacturing engineering, operations project management, or quality position for complex electromechanical products.
• Strong leadership skills with the ability to successfully mentor and coach others and communicate effectively with all levels of the organization.
• Ability to establish and maintain effective working relationships within and across departments and the company to support organization strategies.
• Able to demonstrate knowledge of AS9100 rev D aerospace standard and proven experience as management representative or Quality Manager.
• Experience supporting an AS9100 Quality Management System
• Proven experience as a Quality Assurance Manager or equivalent role
• Ability to maintain the professional competence, knowledge, and skill necessary for the performance of all assigned responsibilities.
• Knowledge of relevant quality standards, methods, and practices.
• Strong working knowledge of quality tools (i.e. 8D, 5-why, Cause and Effect, Etc.)
• Knowledge of relevant manufacturing processes such as soldering, machining, brazing/welding, painting, and plating.
• Knowledge of waste reduction methods using statistical data.
• Experience working on DoD programs
• Experience working in a matrix organization, supporting multiple products and projects.
• Experience with Agile PLM, Digithread, Oracle, SharePoint, Jira, and Jama software (or similar).
• Outstanding written and verbal communications skills.
• Proven record of initiative, problem solving and implementing improvements.
• Ability to obtain security clearance.

"This position requires you to haveor obtaina government security clearance. Security clearances may only be granted to U.S. citizens."
Additional Information
Mercury considers a variety of factors to determine individual base salary offers to candidates, including:
* the role and related responsibilities;
* prior work experience;
* education, training, skills and certifications;
* internal equity with others employed by Mercury in similar roles;
* geographic location; and
* alignment with market data.
In addition to base salary, Mercury provides a variety of benefits for team members including:
* bonus opportunities (or special incentives for sales positions);
* health, life and disability insurance;
* company-paid holidays and time off;
* 401(k) retirement plan;
* discounted employee stock purchase plan;
* tuition reimbursement; and
* access to professional development and personal wellness platforms including LinkedIn Learning, Headspace, Aaptiv and Virgin Pulse.
Team members at the Director or Vice President level are also eligible to receive annual stock-based awards.
Mercury offers a 9/80 alternative work schedule that provides employees more opportunity for work/ life balance (available based off location)
Export Requirements
This position may require you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual.
Why Mercury?
Why should you join Mercury Systems?
Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com
Our Culture
We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
To find out more aboutWhy Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs
Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the number below.
(978) 256-1300
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