Quality Assurance- Manager/ Lead

Manager Must Haves:
A minimum of 7 years of systems development and business experience.
Experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization.
Requires prior management, supervisory or team leader experience.

There is no specific project but rather this position will be working for the entire Roadside Toll Systems group. This position will be refining and establishing standard criteria to be used and followed during implementations, documenting the results during those implementations and ensuring team members are performing their respective portions, assisting in the migration supporting project applications such as: Clarizen, SharePoint, ServiceNow, etc. Monitors work, coordinates efforts, documents results, institutes changes and facilitates the creation of Standard Operating Procedures, etc.

There is no specific test infrastructure in place beyond the use of Microsoft Word/Excel logs, and applications used to store the results and templates such as Clarizen and SharePoint.

This position will lead implementations and complete QA checklists, make edits and revisions as necessary, ensure that lessons-learned are incorporated and work to identify areas that need to be documented and develop SOPs.

We work mostly with a waterfall module where the steps are outlined and expectations listed and actual result are documented. This ensures that we follow our processes.

There aren't any specific applications that are in place at this time.

There will be no direct reports for this position. This position will directly report to the Toll Systems Program Manager and will work with other Project Managers and technical staff to ensure that processes are adhered to, and documents are developed around those processes.

Education:
Bachelor's degree in computer science, Information Systems, or another related field. Or equivalent work experience.

General Characteristics
Middle level management in Quality Assurance functions. Works under general direction of senior level management.
Typically manages and mentors supervisors, project leaders and/or technical staff. Acts as a project leader and a subject matter expert on multiple and complex projects. Frequently reports to a IT Chief Operating Officer, Operating Unit IT Executive, Departmental IT Executive or Director, Systems and Programming.

Responsibilities
Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes.
Ensures that quality methods and procedures are executed.
Ensures that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.
Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the interaction and relationship of business operations and operating systems and network processes. Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities.
Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.