Quality Engineer (Customer-Centric Hardware & Software Focused)

Looking to join a company with an amazing culture, a higher purpose, that puts people before profit? Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software.

We make work fun with things like company team-building events, complimentary food and drinks in the lounge, and a flexible atmosphere that allows creativity to thrive. We are big on promoting from within and opportunities to move up in the company are everywhere for high-performers that want to take their careers to the next level.

As a Quality Engineer at iXsystems, you will play a critical role in ensuring the quality and performance of our hardware and software solutions. This position is ideal for individuals who are passionate about field performance analysis, hardware and software support case analysis, and driving improvements to deliver exceptional products and service to our customers.

Essential Job Duties & Responsibilities:

Support Case Analysis:

- Provide expert technical support in analyzing hardware and software related customer support cases.

- Collaborate with support teams to troubleshoot and resolve complex issues.

- Document case analysis findings and contribute to knowledge base articles. Enhance support data collection and processes to enable performance management

Field Performance Analysis:

- Conduct field performance analysis of hardware and software products to identify areas for improvement.

- Collaborate with cross-functional teams to gather performance data and feedback from the field.

- Analyze field performance data to identify trends, patterns, and opportunities for improvement.

Quality Assurance:

- Participate in the continuous improvement of quality assurance processes and methodologies.

- Assist in the development and maintenance of quality standards and procedures.

- Ensure adherence to quality standards throughout the business functions.

Data Analysis and Reporting:

- Collect and analyze data related to quality, performance, and customer feedback.

- Prepare and present reports on quality metrics, trends, and performance to management.

- Identify opportunities for data-driven decision-making to enhance business process, product and software quality.

- Assist in generating insights from internal and external data to support quality improvement decisions.

- Collaborate with BizOps and DevOps teams to develop and maintain reporting tools and dashboards.

Enhanced Cross-Functional Collaboration:

- Collaborate with various departments, including Sales, Engineering, Operations, and Customer Support, to ensure quality objectives are achieved.

- Integrate quality seamlessly into the business process, product and software lifecycle by working closely with development teams. - Cultivate a culture of quality awareness and continuous improvement company-wide.

Customer-Centric Focus:

- Adopt a customer-centric approach by actively soliciting and incorporating customer feedback into quality enhancement endeavors.

- Align quality measures with customer expectations and requirements.

- Proactively tackle potential quality issues to prevent their impact on products and customers.

Quality Management Systems:

- Contribute to the development and implementation of a robust Quality Management System (QMS) aligned with industry standards and regulatory requirements.

- Conduct audits and drive continuous improvement initiatives to enhance quality and maintain a high standard of product integrity.

- Collaborate with suppliers to assess and improve the quality of incoming materials, components, and services, ensuring supplier quality management practices meet organizational standards.

Experience:
Preferred experience based on requirements that are job-related and consistent with business necessity.
- Minimum of 5 years experience in this industry -

Proficiency in quality assurance, data analysis, and reporting, with the ability to use data to drive decision-making.

- Knowledge of quality management systems and regulatory requirements.

Required Skills or Abilities:
- Proficiency in analyzing hardware and software-related customer support cases, troubleshooting complex technical issues, and creating knowledge base articles. - Expertise in field performance analysis, data interpretation, and data-driven decision-making. - Knowledge of quality assurance processes, including standard development and adherence across various business functions. - Proficiency in data collection, analysis, and report generation for quality improvement. - Collaborative skills for achieving quality objectives, integrating quality into processes, and fostering a culture of continuous improvement. - Contribution to the development and implementation of a Quality Management System (QMS), including audits and supplier collaboration to maintain product integrity and compliance with standards. - Proficiency in computer usage and technical acumen, with expertise in Google Suite and related tools. - Demonstrated ability to collaborate effectively within a team environment, fostering positive working relationships with colleagues. - Exceptional planning and priority-setting capabilities to ensure efficient project and task execution. - Customer-focused mindset, committed to delivering solutions that meet or exceed customer expectations and quality standards

Education:
Preferred education based on requirements that are job-related and consistent with business necessity.
Bachelor's degree in a relevant field such as Engineering, Quality Management.

Physical Requirements:
The work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job. The physical demands of the job, including bending, sitting, lifting and driving.
Sitting indoors at an office desk in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Pay Range:

The base pay range of this position is $81,107.00 - $109,450.00 USD annually. Additional compensation through the Incentive Bonus Program is available for this position.

Please keep in mind that this range represents the pay range for positions in the job category within which this position falls. The actual offer will take into account a wide range of factors, including location, education, and prior experience.

So what are you waiting for? Let’s join forces and spread the word about Open Source software. Send us your resume and apply, and we’ll reach out to you so we can tell you more about the opportunities at iXsystems. We look forward to hearing from you!

Equal Employment Opportunity:

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.