Address
Form of workJD:
• Excellent in performing testing / debugging/troubleshooting in the Genesys environment for all Voice and Chat applications
• Responding and acting upon CentralStation incidents and tasks as a member of an on-call response team
• Creation of documentation and standards
• Monitoring, triaging, and enhancing automated alerts
• Coordination of project and application launches and feature updates
• Close collaboration with cross-functional business units and internal partners
