Quality Engineer

The Fountainhead Group is looking for a Quality Engineer to join our FGI Family and support as a member of the Quality Team. Relocation Package Available!!

The Quality Engineer reports directly to the Quality Assurance Manager. In our manufacturing team, this individual plays a crucial role in ensuring high standards of product quality and compliance with industry regulations. Responsibilities include implementing and maintaining quality control procedures, conducting inspections and audits, analyzing production processes, and collaborating with cross-functional teams to drive continuous improvement, and to fix quality-related issues when they arise. The ideal candidate will possess a strong understanding of quality management systems, statistical analysis, and problem-solving methodologies to enhance overall product quality and customer satisfaction.

Job responsibilities include creating quality assurance plans and documentation, devising qualification tests and defining acceptable test result criteria, while maintaining positive working relationships with production personnel, engineering leads, and vendors, with a focus on customer service.

Responsibilities

Creation of quality documentation, such as QAPs, and development of SOPs for FGI facilities and products in line with industry standards

Proactive review and improvement of systems and processes to ensure maintenance of standards

Maintaining accurate quality documentation, including:

Inspection reports and audit reports

Continuous improvement efforts

Customer complaint logs

Corrective action reports

Qualification test matrices

Working closely with manufacturing staff to ensure quality protocols are followed and documentation is correctly maintained and implement any new changes or adaptations based on quality review

Inspection and testing of various parts of manufacturing including products, components, processes, and comparing against predefined standards

Ensuring safety requirements are met at every point in the manufacturing facility

Analyzing problems reported and developing improvements to overcome them

Analyze and understand data produced by statistical process control (SPC)

Oversight and training of quality control team members in inspection methods and procedures.

Statistical analysis of manufacturing data and creation of formal and informal reports for senior staff members based on quality documentation

Working closely with external partners e.g. suppliers, customers, etc.

Continuous improvement to the manufacturing process.

Plan and control experiments and must understand sample size, measurements and terminology

Perform quality audits as required

The Position requires working with various stakeholders, at every part of the manufacturing process. Examples include working with:

Design teams – testing to identify product durability and areas of weakness

Suppliers – working to ensure raw materials and component parts meet the company’s quality standards

Manufacturing teams – ensuring that equipment and processes follow predetermined quality standards

Customers – analyzing issues reported via customer feedback, maintaining records and implementing changes to manufacturing when necessary

All other tasks as assigned by Quality Assurance Manager and/or VP New Product Development

Qualifications

Bachelor’s Degree preferred in the technologies or Quality Assurance preferred

At least 3 years’ experience working in a manufacturing environment, and experienced with quality systems.

Necessary Skill Set:

Analytical skills – need to be able to spot problems quickly and find the underlying causes so changes can be made

Critical thinking – once problems are identified, solutions and improvements must be found. This might involve thinking about a process, procedure or problem in a completely new way.

Attention to detail – as the people responsible for the creation and implementation of quality systems, as well as the people who notice and report on problems, every detail must be noticed and acted upon when necessary

Numerical skills – statistical analysis can be a big part of a Quality Engineering role

Communications skills – strong written and verbal communication skills are key. Must be able to relay potentially complex ideas to a wide range of audiences – both in personal consultations but also through company SOPs and quality documentation

Team work and collaboration – working as part of the quality team, and in close coordination with other teams throughout the manufacturing facility (as well as potential for interaction with suppliers and customers) is a key part of Quality Engineering

Technical capabilities – proficiency is required in the following:

Safe handling and disposal of chemicals

Operation of basic measuring tools (i.e. calipers, scales, etc.), including calibration and gauge R&R

Microsoft Excel (inspection form development, data entry, basic formulas and calculations)

Microsoft Word (authoring work instructions, procedures and test reports)

In addition to a competitive salary, we are pleased to offer the following benefit package:

Medical

Dental

Paid Vacation

Holiday Pay

401k with employer match up to 2%

Tuition Reimbursement

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

Employer paid Life Insurance

Employee paid Voluntary Life and Short Term Disability Coverage

Company Website

https://www.thefountainheadgroup.com/

To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!

www.thefountainheadgroup.com/community

www.facebook.com/thefountainheadgroup

Company Profile

The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use.

Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come.

The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!