Address
Form of workDescription
On-site: This position requires an employee to be on-site on a full-time basis
The Role:
The Customer Quality Engineer role involves functioning as a technical liaison between our customers, production operations, engineering, suppliers, and supplier quality. This role acts as the single point contact when dealing with issues with our customers. Responsible for problem solving for both internal and customer driven issues. Note: This position is predominately first shift but may require working various shifts and overtime as needed.
What You'll Do:
Responsibilities are as follows:
- Follow and enforce all Site Safety Guidelines
- React to emerging customer issues to ensure containment and irreversible corrective action is implemented
- Support the tracking and reporting of various quality related performance metrics (IPPM, PPM, IPTV, CPV, etc..)
- Interact with production and engineering on issues and containments
- Act as plant representative during Program Engineering Team (PET) meetings
- Lead the voice of customer for the plant and drive the fast response process by actively tracking and escalating for accountability
- Audit elements of the GM Quality Manual and GMS Built-In Quality Statements through basketweaves
- Drive problem solving and lead resolution Customer Quality issues
- Ensure effective containment and resolution for identified non-conforming product
- Communicate emerging issues to various internal and external stakeholders
- Support department scrap reduction initiatives
- Periodically cover Quality Engineers during vacations and absences
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor’s Degree, preferably in Engineering or an equivalent combination of education and experience.
- Prior experience in engineering, manufacturing, quality operations or equivalent experience
- Excellent analytical, communication and people skills required to build relationships with global team members and customers to resolve issues
- Ability to manage both day to day emerging issues while also sustaining re-occurring systematic tasks
- Commitment to customer focus
- Experience in engine manufacturing and component machining
What Will Give You a Competitive Edge (Preferred Qualifications):
- Ability to solve difficult and complex problems by identifying the root cause and implementing corrective actions
- Knowledge of GMS principles and practices
- Experience within Manufacturing Quality Operations
Compensation:
- The expected base compensation for this role is: $83,800.00 - $133,900.00 USD Annual. Actual base compensation within the identified range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
