Quality Assurance Specialist

QUALITY ASSURANCE SPECIALIST

POSITION SUMMARY:

Under general supervision, this position performs routine monitoring work and is responsible for using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Provides technical assistance on workforce services programs and services. Identifies areas for improvement and suggests enhancements.

ESSENTIAL FUNCTIONS:

• Provides technical assistance on workforce services programs.
• Conducts monitoring procedures such as data gathering, data review/analysis, and document/case file review, verification, and criteria development and make recommendations for improvement as appropriate.
• Maintains appropriate documentation on all program reviews.
• Provides all required monitoring documents by deadline to Quality Assurance Lead.
• Communicates effectively with Management and staff using good judgment and diplomacy.
• Performs daily case readings of eligibility criteria completed by workforce center staff.
• Reviews and submits response in formal format to Quality Assurance Lead.
• Maintains contact with Career Center Supervisors and Career Counselors.
• Adapts to new programs and software for each individual assignment.
• Maintains knowledge on current and future programs to ensure compliance. Performs other related duties as assigned.

EDUCATION & EXPERIENCE

• Bachelor degree from an accredited university or college in a relevant field of study and 2 years of work experience, or
• Associate Degree from accredited college with 4 years of experience working with a public or private sector, preferably in workforce programs, or
• High School Diploma or equivalent from an accredited educational institution with 6 years of experience working with a public or private sector, preferably in a field of workforce development.
• Directly related work experience in quality control, auditing or performance monitoring.
• Familiarity with applicable federal, state and local laws and regulations.
• Accustomed to complex, fast-paced and confidential work environment.
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs.

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans and Floridians. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, ***, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.