Quality Assurance Specialist (Idd)

Overview

The Quality Assurance (QA) Specialist provides field-based support for Quality Assurance and improvement for assigned CBC Providers and programs. The QA specialist ensures the basic foundations of quality care, regulatory and oversight compliance, are present in systems and in practice at the program level.

• Participate in CBC Quality Management Committee to ensure foundational policy, proactive measures, risk management activities, and quality improvement activities are supporting best possible health and quality of life for persons served, and are aligned with agency priorities.
• Ensure compliance adherence measures are in place and supported through assigned providers, including internal reviews and on-site visits.  Completes Plans of Corrections related to citations by external stakeholders.
• Support QM Director with external oversight and regulatory entities around compliance, Quality Assurance and improvement, and system advocacy.
• Support national accreditation activities for assigned providers and keep abreast and engaged with accreditation changes on an ongoing basis.
• Ensure policy adherence and standardization of processes wherever possible.
• Monitor risk management processes such as incident reports, drill reports, and internal reviews for assigned providers and seek to improve processes to reduce risk for persons served, employees and providers, and the organization as a whole.
• Conducts Internal Investigations.
• Supports multiple feedback mechanisms, including satisfaction surveys, for a variety of stakeholders, and encourage participation.
• Supports ongoing quality improvement activities to ensure continuous quality improvement that lead to better outcomes, improved satisfaction, and increased efficiency.
• Visit programs/program offices on-site on a scheduled basis to assess environment of care, solicit feedback, and ensure Quality Assurance processes are in place as designed.
• Support the leadership team for assigned provider agencies.
• Other duties as assigned.

CBH1

• Associates Degress with  4 years' experience in I/DD services. Bachelor's degree in a human services field preferred.
• Excellent verbal and written communication skills.
• High ethical character.
• Willingness to travel in state weekly. Out of state travel required on occasion.
• Ability to work under strict deadlines and manage multiple projects simultaneously.