Quality Assurance Specialist

Company Overview:
As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.

Primary Purpose:
The primary purpose of this position is to provide support and guidance to programs across the agency using continuous quality improvement initiatives. This position also has a strong role with compliance, ensuring employees and processes are compliant with grant, contract, and CARF accreditation regulations.

Essential Functions:
• Support Directors/Managers in documenting program policies and procedures and maintain electronic policies and procedures
• Coordinate and participate in all internal program reviews, including the development and follow-up on Program Development Plans
• Oversee submission of funder and internal reports for timely and accurate submission
• Support Data Systems Specialist in ensuring strong data quality
• Coordinate with HR to ensure compliance with agency training requirements
• Create and maintain systems for ensuring compliance with documentation of Medicaid services
• Monitor compliance with CARF accreditation throughout the agency
o Implement tracking and reporting systems to maintain compliance with CARF accreditation, state, and federal standards and requirements
o Provide support to staff in understanding and meeting CARF standards
o Assist the Chief Quality and Compliance Officer in preparing for CARF surveys
• Participate in Quality Assurance projects secured outside of the agency
• Search for opportunities to secure QA contracted work outside the agency
• Oversee Quality Assurance interns

• Serve as Quality Assurance representative on the agency's Safety Committee
• Other duties as assigned to assure successful operations

Qualifications:
• Bachelors' Degree required
• Experience in Quality Assurance preferred
• Proficient in Microsoft Outlook, Word, Excel and Power Point
• Strong analytical and logic skills required
• Strong attention to detail
• High levels of organizational skills and ability to prioritize and manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Ability and desire to work as part of a team; identify with and support the mission of New Reach
• A commitment to the values of New Reach; Professionalism, Integrity, Compassion and Initiative

Expectations:
• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
• Adheres to all New Reach's Policies and Procedures

Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Equal Employment Opportunity | VET Employer | Disabled | Affirmative Action Employer