Address
Form of workJob Description
Essential Duties and Responsibilities:
- Develop and implement Quality Assurance processes and procedures to ensure customer satisfaction and minimize quality costs.
- Monitor and analyze customer complaints and develop action plans to address identified issues.
- Work closely with the service team to ensure Quality Assurance is incorporated into all aspects of service delivery.
- Conduct regular quality audits and inspections to ensure adherence to established standards and procedures.
- Develop and deliver training programs to educate employees on Quality Assurance processes and procedures.
- Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives.
- Keep up-to-date with industry trends and developments to continuously improve Quality Assurance processes and procedures.
- Lead supplier factory inspections and part analysis to identify quality issues and drive improvements.
- As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues .
- Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer.
- Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement.
- Checks the field’s TSB and creates its own TSB once the field campaign is determined.
Qualifications & Preferences
Required:
- Bachelor’s degree in Engineering or related field.
- Minimum of 5 years of experience in Quality Assurance within the automotive industry.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Knowledge of automotive industry quality standards and regulations.
- Proficient in MS office and other relevant software.
Preferred:
- Experience leading related departments to carry out projects.
Travel Requirement
- Domestic / International travel required.
Working Hours (Shift) Requirement
- Employment opportunities at HMGMA will be completed in multiple phases.
- Shift assignment for this position may change to meet the business needs.
- Any changes will be communicated to employees and according to accommodation; will be considered.
Compensation & Benefit
- HMGMA offers opportunities for growth, work flexibility, competitive pay, and benefits.
- HMGMA benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.
Other Information
- FLSA Classification: Exempt/Salary
- When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.
