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Form of workSummary
The primary objective of this position is to ensure that all administrative needs for the corporate Quality Assurance department are met and to be able to provide customer service in the form of correct and proper documentation for our sales staff and customers. This position will be responsible for providing administrative assistance to the Director of QA, Regulatory and Food Safety, as well as the QA Supervisor and QA Manager.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Enter COA data into in ERP system to clear finished products for shipment to customers
- Set up, edit and maintain customer item specifications
- Modify and post controlled documents
- Maintain current product and facility documentation, communicate updates to Sales & Customer Service
- Analyze and fulfill customer documentation requests or forward the inquiry to the appropriate department as needed
- Initiate, maintain and review supplier documents to support plant certifications (GFSI, Kosher, Halal, Non-GMO and Organic).
Supervisory Responsibilities
This job has no supervisory responsibility.
Qualifications
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
The individual should demonstrate the following competencies and skills:
- Knowledge and basic understanding of customer service, business, and operations concepts and how to apply those concepts in day-to-day involvement with sales, customers, and manufacturing facilities.
- Interpersonal communication skills are needed for being adaptable and flexible in dealing with a variety of priorities and people while prioritizing assignments to meet required deadlines.
- Stability and personal maturity are important attributes in this position. It is mandatory to maintain confidentiality of information.
- Good organizational skills with ability to efficiently follow through on work assignments independently.
- Is self-motivated and can accomplish assigned tasks without the need of continuous supervision.
- Able to work well individually and collaboratively in groups.
- Moderate understanding of science concepts as related to microbiology and chemistry.
- Capable of adapting to the varied quality standards of different end use markets.
- Ability to think critically, troubleshoot and problem solve
Education and/or Experience
Bachelor of Science degree preferred with a food science background and/or 2 years minimum of experience in similar positions required.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Must have the ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office (including Word, Excel, Outlook and Teams). Requires developed office skills, computer experience and competence in using current office software. Advanced word processing, spreadsheet and database skills are required, along with the ability to utilize multiple online systems for documentation management. Knowledge of ERP software is desired.
