Quality Assurance Auditor

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Quality Assurance Auditor conducts on site comprehensive Quality Assurance audits of field station operations and facilities to ensure the management system and operational processes and procedures are defined, observed and that regulatory requirements are being met.
Responsibilities

• Prepares and completes audit checklists and questionnaires utilizing the audit management software tool.
• Follows protocols and conducts station audits according to the program and audit plan.
• Communicates with the auditee and audit team.
• Coordinates opening and closing meetings.
• Evaluates evidence.
• Prepares and presents audit reports.
• Raises non- conformities and checks the corrective action/actions plans.
• Records and reports findings and observations clearly.
• Collaborates with the Audit and Training teams and makes recommendations for program continuous improvements and enhancements.
• Hosts and attends meetings and training sessions with managers as audit follow up to assist and inform of compliance requirements, recommended actions or use of Pulse system.
• Conducts training/coaching and LMS user technical support as needed.
• Assists on special projects and events as needed and performs other duties as required.
• Meets with customer/airline representatives when/directed as needed for training or audit related issues.

Minimum Requirements

• HS Diploma, GED or Equivalent and two years or equivalent experience in airline ground handling/cargo safety, security, or training.
• Must have strong organizational and time management skills with attention to detail.
• Knowledge in Quality Management systems, audit principles, procedures and methods preferred.
• Demonstrated knowledge and ability to work effectively with individuals and groups with a variety of management levels, identities, cultures, backgrounds, and ideologies in a global environment.
• Knowledgeable in all appropriate domestic and international guidance and regulations (e.g., TSA, FAA, IATA, OSHA, CBP) pertaining to transportation operations and Worldwide Flight Services.
• Knowledgeable in Federal Air Regulations pertaining to Worldwide Flight Services' Passenger, Cargo and Ground Handling operations.

Preferred Skills

• Excellent leadership and professional behavior.
• OSHA General Industry 30 Hour Certification is preferred.
• Strong oral and written communication skills, excellent presentation and interpersonal skills.
• Ability to read, write, fluently speak and understand the English language.
• Ability to use a computer and applicable MS office software.
• Ability to work with little or no supervision and alone or as part of a dynamic team.
• Must be able to perform the following functions in variable weather and environmental conditions:
• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
• Work in restricted spaces as necessary to demonstrate job functions.
• Work in a high noise level environment.
• Tolerate dust, jet fumes, and toxic chemicals.

Physical Requirements/Working Conditions

• Travel is approved by the Sr. VP Safety and Security North America or the VP of Training and Quality Assurance and any other required company approving official.
• Frequent travel required to field stations for scheduled audit visits throughout the North American network up to 80%.
• Investigate incidents/accidents/events as requested or participate in other special project work. Attend meetings/conduct on-site coaching as necessary.
• Responsible for maintaining expense reports and adhering to travel budgets.

Perks & Benefits

• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
• Need health insurance? Health Benefits with multiple options for fulltime employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.