Quality Assurance And Statistics

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are seeking to fill a Quality Assurance and Statistics (Human Service Specialist VI) position. This position is located at Criss Cole Rehabilitation Center  at 4800 N. Lamar, Austin, Texas.
 

Benefits to working for TWC include:
- Competitive starting salary: $2,909.83-$3,752.00/month.
- Salary and position level will be based on experience and demonstrated skills.
- Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits.
 

The Human Service Specialist VI works collaboratively as a member of the rehabilitation team, performing s advanced and/or supervisory (senior-level) administrative support, technical program assistance and case management work utilizing the electronic case management system to assist the Center Vocational Rehabilitation Counselor (CVRC) in providing timely services to customers at the Criss Cole Rehabilitation Center (CCRC) in order to achieve successful, quality outcomes while promoting the Texas Confidence Builder's philosophy. The Human Service Specialist VI is hired by and reports to the Deputy Regional Director (DRD) and works under minimal supervision, with considerable latitude for the use of initiative.  Establishes and maintains appropriate business relationship with providers, customers, and staff. Selected candidate must be willing and able to participate in a blindfold-immersion training program.
 

Job Description: 
-Providers caseload support services to include assistance to counselors, purchasing of customer equipment and supplies, assistance with customer.
-Budget management and other budget projects utilizing automated systems and tools; caseload management support; purchasing and financial monitoring, translating.
-Program materials into Braille; creating and maintaining simple to moderately complex spreadsheets; compiling and analyzing complex data and producing.
-Statistical reports; reviewing manuals and procedures; coordinating the purchasing and distribution of office supplies by entering purchase requisitions.
-Placing orders, verifying receipt of consumer and agency purchases, tracking, and monitoring complex reports on purchases and travel; tracking special projects.
-Developing, coordinating, and maintaining filing systems and retrieving information; hardware and software troubleshooting.
-Mentors and trains other staff as required.
-Performs other duties as assigned to maintain the efficient and effective operation of the unit. 

MINIMUM QUALIFICATIONS:
-Graduation from an accredited four-year college or university with major coursework plus three years and six months of full-time qualifying experience in human services, social science, business, or a related field.
-One year of full-time experience may be substituted for each year (30 semester hours) of education.
-One year of full-time in-service experience classified as a Human Services Specialist V with regular status will satisfy the minimum qualifications.
 

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com  to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf.
 

HOW TO APPLY:
To be considered, please complete an Application for Employment and apply on Taleo.

TWC is not considering applications from persons who require sponsorship for an employment visa.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.