Quality Assurance And Case Coordination Supervisor

Esperanza Community Services, a dedicated organization committed to empowering individuals with developmental disabilities, is actively seeking a dynamic and experienced professional to join our team as a Quality Assurance and Case Coordination Supervisor.

Key Responsibilities include:

• Supervision and Team Management: Oversee and manage a team of QIDPs responsible for delivering services in the CILA, CDS, and HBS programs.
• Regulatory Compliance: Ensure services align with relevant regulations, agency policies, and industry best practices.
• Quality Assurance Monitoring: Monitor service provision and Quality Assurance activities, ensuring adherence to regulations, agency policies, and best practices.
• Policy and Procedure Development: Develop and implement policies and procedures to guarantee the delivery of high-quality services.
• Collaboration: Collaborate with internal departments and external stakeholders to coordinate services and ensure seamless care.
• Training and Development: Provide continuous training, support, and guidance to QIDPs, fostering professional growth.
• Record Keeping: Maintain accurate and up-to-date records and documentation related to service provision and client benefits.

Qualifications:

• Bachelor's degree in a related field (Social Work, Human Services, Psychology, etc.).
• Proven experience in Quality Assurance, Case Coordination, QIDP, or a related supervisory role, preferably in a human services setting.
• Knowledge of regulations and standards governing services for individuals with developmental disabilities.
• Strong organizational, communication, and leadership skills.
• Ability to collaborate effectively with multidisciplinary teams.
• QIDP Certification (Preferred): While possession of a valid QIDP certification is strongly preferred, candidates without the credential will be considered. Esperanza will assisting the right candidate in obtaining the QIDP certification if necessary.

Esperanza Community Services values work/life balance and is proud to offer a comprehensive benefits package along with generous paid time off. Your well-being and professional fulfillment are important to us, and we are committed to providing support that extends beyond the workplace.

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 3 years (Preferred)
• Human Services: 3 years (Preferred)

License/Certification:

• QIDP Certification (Preferred)

Ability to Commute:

• Chicago, IL 60622 (Required)

Work Location: In person