Quality Assurance Analyst

DEPT OF ADMINISTRATION

Delivering results that matter by providing best in class support services.

State Procurement Office (SPO)
This position may offer the ability to work remotely on a hybrid basis, within Arizona, based upon the department's business needs and continual meeting of expected performance measures (Hybrid - Some in-person/office work required)
1789 W. Jefferson St. Phoenix AZ 85007

Salary: $65,000.00 to $72,099.00 (DOE)

Grade: 23

Open Until Filled

The Arizona Department of Administration (ADOA) State Procurement Office (SPO) is looking for a Quality Assurance Analyst - I.T. to support the Arizona Procurement Portal (APP) and APP Help Desk. In this role, you'll be instrumental in enhancing system integrity through comprehensive QA testing, supporting technical inquiries, and contributing to APP-related projects. If you're passionate about leveraging automated testing systems, possess a keen eye for detail, and excel in communication, we encourage you to apply. This position offers the opportunity to impact the efficiency and effectiveness of procurement processes in Arizona. Join us in shaping the future of state procurement.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Participates in creating test plans, data, procedures, and manual and/or automated test scripts. In addition, participates in production verification and validation and provides input to test coverage based on requirements and design specifications.
• Executes manual and/or automated test scripts for multiple or complex projects.
• Provides eProcurement system technical support via telephone and e-mail, such as responding to user questions, diagnosing technical problems on the system side and documenting user contacts in an issue tracking system.
• Assist both the QA Testing Group and APP Help Desk in relation to APP with testing / data projects and support related tasks.
• Identifies test issues on multiple or complex projects, create test data for multiple or complex projects, and review and report test results.

Knowledge of:

• State and Federal Statutes and rules
• Lean Tools and methodologies
• Effective Project management strategies
• State Procurement practices
• Project management skills and tools
• Arizona Procurement Portal (APP)
• QA Testing tools

Skills in:

• Time management and prioritizing work
• Excellent communication skills, including group facilitation and problem resolution techniques
• Working effectively independently and in a group setting
• Script Automation

Ability to:

• Listen and understand information and ideas presented through spoken words and sentences
• Read and understand information and ideas presented in writing
• Communicate information and ideas in speaking so others will understand
• Tell when something is wrong or likely to go wrong; it does not involve solving the problems, only recognizing there is a problem
• Speak clearly so others can understand you
• Communicate information and ideas in writing so others will understand
• Apply general rules to specific problems to produce answers that make sense

• Bachelor's degree in computer information systems or related field plus experience in QUALITY ASSURANCE testing and analysis (or equivalent experience).
• Understanding of the Arizona Procurement Portal (APP) and ability to write scripts within Test Sigma

• Background and reference check, including a criminal records verification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

• Participation in ASRS Lifetime Benefit Pension Plan after 27 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer