Quality Analyst, Health Services (Protective Services Investigator)

ABOUT THE DEPARTMENT:
Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community based settings.
This position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review.
To hear from staff about working at Deschutes County Behavioral Health, please click HERE.
ABOUT THE COUNTY:
We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.
Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.
We hope you'll consider joining our talented team.
ABOUT THE JOB:
In this position, you will have the opportunity to support our department with core compliance and quality assurance practices. You will receive state training to become certified as our agency's primary investigator for mental health Protective Services. You will be responsible for processing incident reports, abuse allegations, death reviews, and grievances; and determining appropriate follow-up in alignment with state regulations and timeframes. Our agency will also rely on you to oversee our policies and procedures, ensuring they are up-to-date and consistent. The work this position holds is not always easy, but is crucial in ensuring we keep a close eye on the quality of our services and the safety and wellbeing of our clients. Around those core duties, there will be opportunities to work on other quality assurance/quality improvement projects depending on the agency's needs and your skills. You will have a balance of working independently and being responsible to track and move forward on your open items, while consistently coordinating with staff across our department, and also working alongside other staff on the Compliance & Quality Assurance team.
This position is located in Deschutes County and may be eligible for some remote work as allowed by policy and approved by the supervisor.
Key Responsibilities:

• Designated as the primary Protective Services Investigator for mental health (per OAR 407-045-0120) by conducting investigations into abuse allegations and death reviews, and collaborates with state entities overseeing this work.
• Ensure the quality of services and supports clients by monitoring and processing incidents/grievances, as well as compiling reports and analyzing trends.
• Serve as the department's Policy and Procedure Administrator, responsible for ensuring compliance with the document approval process, controlling publication of approved documents, and monitoring review time cycles.

What You Will Bring:
Knowledge of or experience with:

• Applicable federal, state and local compliance laws and statutes.
• Compliance and quality improvement practices in a healthcare or public health setting.
• Evidence based practice for behavioral health, public health, and integrated care.

Skill in:

• Interpreting and applying County, state and federal statutes, codes, rules, and regulations.
• Managing projects, collecting and analyzing data, and making appropriate recommendations.
• Establishing and maintaining effective working relationships with co-workers, other County employees, and representatives from other regional and state agencies.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.
Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.
Review the full job description by clicking HERE.$6,513.84 to $8,729.19 per month for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately.
BENEFITS:
Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HEREfor full benefit details.

• Bachelor's Degree in Healthcare Administration, Public Health, Behavioral Health, Nursing, or a related field;
• AND three (3) years of work experience in a public health field or mental health program;
• OR an equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities to perform the essential functions of the job.

Preferred Qualifications:

• Experience conducting investigations.
• Formal/technical writing skills.
• Experience in a healthcare setting.

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

NOTE: Per OAR 407-007-0000 to 407-007-0100 this position requires a Criminal Background check through the State Background Check Unit/Orchards, which may also include being fingerprinted. These rules provide for the reasonable screening under ORS 181A.195, 181A.200, 409.027 AND 413.036 of the County's employees to determine if they have a history of specific criminal behavior identified in federal or state law or rules such that they should not be allowed to work, be employed, or perform in positions covered by these rules. Please click HERE to review Criminal Records Check Rules. All offers of employment for this position are contingent upon the candidate receiving final approval from the State Background Check Unit/Orchards to work in this position.
Obtain certification within six (6) months of hire, through Oregon's Office of Training, Investigations, and Safety (OTIS) to be a Community Mental Health Program Investigator for Protective Services (training will be provided).Employment Type: Regular, full time, full benefits