Qa Testing Analyst Sr

Job Title: QA Testing Analyst-Senior

Organization Name: The Huntington National Bank

Job Location: 7 Easton Oval, Columbus, OH 43219

Detailed Description

Support the planning, integration, test casing, scripting and execution of software testing operations supporting our Contact Center Service Delivery department. Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable. Develop, document, and maintain test data, data validation, and end to end testing flows using Azure DevOps. Help review architectural and technical design specifications. Lead test deliverables review sessions as necessary. Run database queries to supply data validation within test scripts. Update test cases based upon approved change requests. Works with BSAs and Development teams on defect analysis and triage. Assigns defect severity and manages defects throughout the project. Creates test status reports per project guidelines and facilitates review of the Test Strategy with the project team. Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management. Collects testing sign-off from all testing participants, including cross-impacted application teams. Ensures all aspects of testing, such as manual execution, regression, automation, and performance testing, is completed. Collaborates with Project Test Lead on estimating test efforts. Maintains the regression test bed to meet changing requirements.

Job Requirements

Bachelor's Degree in Computer Science, MIS, Engineering or related technical field.  Three (3) years of QA testing experience, including testing both IVR caller user interfaces and customer service agent user interfaces for end-to-end customer journey, required. Cisco contact center experience preferred.  Remote work from home and hybrid options may be available. Domain or business knowledge in the fields of financial analysis, macroeconomics, accounting, financial engineering, and banking regulation is preferred. 

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position