Address
Form of work
SalaryAbout Ahoy:
Ahoy! Is a new-age Insurance provider focused on the Recreational Boating domain. We are a group of boating experts, US insurance executives and experienced high-tech entrepreneurs who are all passionate about protecting the joy of our customer boaters.
Our mission is to turn Recreational Boating insurance from being a financial hedge into a proactive asset which protects the boat owner's cherished asset and provides peace of mind. And we do that by perfecting and modernizing every touch point in the customer lifecycle.
But we go even beyond... Not only we delight the customer at time of consideration, insurance purchasing and, for sure, at time of need, but we are taking an active approach to ensure that nothing bad will happen to begin with. Using our proprietary technology we continuously monitor the state of our customer's boat and provide proactive alerts on "bad things that could happen".
We are well backed by US-based financial investors and our advisers include the such as Matthias Weber (former SwissRe Chief Underwriting Officer and Next Insurance Board Member).
Finally, we have launched our US sales in May 2022 and are now available nation- wide.
Preface:
Ahoy! Insurance team is split between the Us and Israel. While the commercial team (including sales and distribution) is located in the US the engineering team which is in charge of developing and maintaining the home-grown core insurance systems is located in Israel.
We seek an energetic technologist with good business and operations sense so to fill several critical functions in making sure our tech continues to be best of breed and most usable by our internal team and external constituents (consumers, external agents, and distribution partners).
Key responsibilities:
- As a QA Specialist, you will be responsible for:
o Assessing software quality through manual and automated testing.
o Finding and reporting bugs and glitches working with our engineering team in Israel
o Conducting post-release/ post-implementation testing
o Working with cross-functional teams to ensure quality throughout the software development lifecycle
- As a Support Specialist, you will be responsible for:
o Providing tier-1/frontline operational and technical support to our internal and external agents in using our home-grown core insurance systems
o Escalating issues that could not be locally resolved to the Israel-based engineering team
o Serving as a conduit to communicating feedback to the engineering team from the field regarding things that could/should be improved and about new desired capabilities and features Reporting line.
Reporting to Head of Engineering
Location:
US east coast
Type of work: Remote
Skills and qualifications:
Tech-savvy, comfortable in using modern productivity tools
Familiarity with Agile frameworks and regression testing is a plus
Ability to document and troubleshoot errors
Problem-solving aptitude and customer service orientation
Highly detail oriented
Strong organizational skills
Excellent communication skills, with the ability to patiently guide users
Hebrew literacy is a plus
Experience
Proven experience as a Quality Assurance Tester or similar role
Experience in customer support is a plus
Experience working with Israeli teams is a plus
