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Form of workThe Public Works Business Operations Manager is responsible for the direction and coordination of the Administrative Team for Public Works. This position reports directly to the Public Works Director and focuses on providing excellent customer service to both internal and external customers, monitors departmental functions, and builds and implements processes to meet current and future needs, aligning workflows to strategic goals and organizational priorities. This individual leads the department's efforts in process improvement by utilizing in-depth knowledge of programs and procedures with a focus on both efficiency and efficacy. Project management and facilitation skills are required to effectively execute projects and develop internal training to continuously improve the quality and delivery of customer service, execution, organization, and fulfillment of Intergovernmental Agreements, and will provide support to the Operations, CIP, and Infrastructure and Construction Divisions within the Public Works Department. This position will lead the charge in establishing the Adams County Public Works Department as an APWA certified organization and will work toward maintaining the certification after acquisition. Problem solving, analytical, strategic thinking, and process improvement skills are essential to success in this position.
The Public Works Business Operations Manager works in partnership with other Adams County departments, external agencies, and the public to deliver effective and innovative services. Specifically, this role works closely with the following departments: Budget & Finance, People & Culture, Information Technology & Innovation, County Attorney's Office, and the County Manager's Office. Maintaining strong interdepartmental communication is critical to manage permitting processes, budgeting, contracting, purchasing, and regulatory compliance. This role serves as a coordinator for departmental recruiting and onboarding, as well as software implementation and development for the department. Further, as the primary point of contact for requests under the Colorado Open Records Act (CORA), this position engages with the County Manager's Office and County Attorney's Office to address public inquiries and constituent concerns. Manages the Administrative work group and supports the Operations, CIP, and Infrastructure and Construction Divisions through:
- Hiring, onboarding, and training.
- Providing leadership, supervision, and direction.
- Evaluating staff performance.
- Managing time entry and scheduling.
- Addressing deficiencies or disciplinary issues.
- Departmental liaison and records custodian for CORA requests and official communications; document management protocols and processes.
- Invoicing, vouchers, billing records, receipts, and deposits for the department.
- Procurement and management of contracts for administrative and department-wide services.
- Monitors IGA reimbursements, materials on hand (as part of purchase orders) and participates in RFP processes as appropriate.
- Oversees Public Works-specific permitting payments, deposits, and balancing of incoming electronic payments.
- Operations, CIP, and Infrastructure and Construction Divisions on various software systems, including Masterworks and Cartegraph and leads efforts to evaluate, plan, and implement software system improvements to ensure continuous improvements in efficiency and effectiveness for internal and external customers.
- Prepares and supports presentations scheduled to go before the Board of County Commissioners.
- Oversees the coordination between staff, software vendors, and the Information Technology and Innovation Department to develop, maintain, and enhance departmental software systems.
- Monitors and evaluates the efficiency and effectiveness of various service delivery methods, policies, and procedures and tracks key metrics to inform recommendations.
- Identifies opportunities for process improvements and leads the development and implementation of those selected.
- Plays a critical role within the department's management team to develop and align processes, procedures, and policies with the department's objectives and goals.
- Maintains and develops departmental Standard Operating Procedures (SOPs) and other. department operational protocols
- Identifies, plans, and implements key division-specific projects, as well as overall departmental projects, related to continuous improvement and operational excellence.
- Prepares the annual department budget with the Director and coordinates input from division managers.
- Monitors approved budget accounts through regular interaction with the assigned budget analyst.
- Develops and distributes materials to educate external customers on critical processes and standards.
- Develops and analyzes business processes to achieve divisional goals and metrics.
- Performs other related duties and responsibilities as required.
- Polished business writing, professional communications, executive report preparation skills.
- Excellent public speaking skills and ability to deliver professional oral presentations.
- Expertise in public sector purchasing processes and transparency best-practices.
- Ability to read and interpret contract and purchasing documents.
- Ability to read, understand, and summarize complex organizational budget reports.
- Interpersonal skills and ability to establish effective professional relationships with government staff, elected officials, and members of the public.
- Ability to develop positive and harmonious working relationships with internal and external partners to facilitate organizational excellence.
- Ability to provide effective leadership.
- Ability to prioritize tasks and provide informed recommendations to leadership.
- Skilled at problem-solving and solution-oriented dispute resolution.
- Ability to direct and coordinate projects and programs, including practice training, coaching, and support to the department.
- Experience and knowledge of Public Works, planning, right-of-way operations, environmental justice, public utility coordination, construction, and capital improvement programming.
Education & Training:
- Bachelor's degree or higher in degree in business administration, accounting, public policy, organizational management, or related field.
- Education Equivalency: One year of the appropriate type and level of experience may be substituted for each required year of post high school education.
- Seven years of progressively responsible professional experience in administrative management functions, including three years of project management, lead, or supervisory experience.
Background Check: Must pass a criminal background check.
Other
- Ability to work in a standard office environment.
- Ability to utilize personal vehicle or other mode of transportation to attend offsite meetings, travel to other public facilities in all types of weather.
- Ability to lift and carry (1-50 lbs.)
