Business Operations Manager Ii, Wholesale Operations

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) team excels at simplifying lives and helping communities get the most out of our services from DISH TV to Boost Infinite. We are tuned in to the needs of our customers. That's why DISH has been named #1 in Customer Satisfaction by J.D. Power for six consecutive years.
Job Duties and Responsibilities
DISH is seeking aBusiness Operations Manager who will be working within the Wholesale Operations team. This role will be working in a collaborative and fast-paced environment. As a key player in our team, you will play a crucial role in enhancing efficiency and effectiveness, ensuring seamless Business Operations. Join us in our commitment to delivering exceptional results and be part of a team that values innovation, collaboration, and success.
Key Responsibilities:

• Manage operations and operations staff to support the wholesale functions for the DISH Wireless brand family
• Develop and implement sales operations processes and best practices that can be implemented throughout the Wholesale Operations organization including onboarding of partners, tracking of KPI's, and implementation of promotions
• Responsible for developing and automating daily/weekly/monthly/ad-hoc reporting for Wholesale Operations partners and vendors
• Handle key operational support functions and special ad-hoc projects for the Wholesale Operations department
• Responsible for various senior meeting content and reporting
• Partner with team to identify metric opportunities
• Maintain and develop content, reporting, presentation building, and operational direction within the Wholesale Operations channels
• Provide operational support and guidance for our logistics and technology partners
• Work with DISH headquarters related to reporting and audit requirements

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in business, operations, or related field; equivalent combination of education and experience will be considered
• MBA is a plus
• 4+ years of relevant experience supporting a Wholesale Operations/wireless organization

Skills and Qualifications:

• Advanced in GSuite and MS Office
• Ability to quickly ingest data and turn it into actionable reporting for teams
• Relationship management across sales operations team, sales team, and other departments
• Ability to present analysis to the Boost teams as well as partners and vendors (in person/virtual)
• Demonstrates the ability to multitask, prioritize team's work, and drive positive change consistent with overarching organizational goals
• Proactively recognizes and defines opportunities/problems, determines solutions to address them, and independently oversees solutions through to completion
• Demonstrates strong negotiation skills at all levels of the organization, striving for win-win solutions
• Regularly recommends changes that improve existing business processes, overall enterprise performance, and sales operations to senior executives
• Strong project management skills including a demonstrated ability to plan, schedule, organize, coordinate, manage, and evaluate project efficiency relative to the needs/abilities of the business
• Ability to deliver popular and unpopular messages with the appropriate level of transparency
• Developer experience (Google App Scripts, Python, SQL, Javascript)
• Efficiency through automation

Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.