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SalarySchlafly Public Technology Assistant - Part-time
St. Louis Public Library
Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis.
This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.
In this role you will:
- Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff
- Plan and lead training sessions and programs for staff and customers
- Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
Provide one-on-one assistance for customers through Tech Connect appointments
You will need to be:
- Friendly, patient, and able to build relationships at all levels.
- Strategic about assisting customers with different levels of technological proficiency
- Capable of effectively presenting information and responding to questions from customers and staff
- Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
Organized, detail-oriented, and able to work with competing tasks and priorities.
- At least six months of customer service experience
- An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
- Strong communication, writing, speaking, and organizational skills.
- Comfort with using and learning technology as the Library continues to evolve.
Benefits include:
- Competitive salary range starting at $17.67 per hour
- Medical, dental and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- Partial tuition reimbursement for approved courses
Professional development
Hours for this position are:
Mon.: 3:15-8:15pm; Thurs. & Sat.: 9am-2pm; every other Wed.: 3:15-8:15pm; Every other Sun.: 12:45-5:15pm; 20 hours a week, hours subject to change.
About Schlafly Library:
- Built in 2002
- 25,000 square feet
- The collection includes approximately 32,000 items (children’s, adult, and international language materials)
- 1 quiet room/study room
- 3 meeting rooms (one auditorium, one multi-purpose room & one smaller conference room)
About the neighborhood:
Schlafly is located in the bustling Central West End, an exciting and diverse residential neighborhood with people of all races, ethnicities, and socioeconomic classes. The neighborhood is located between St. Louis University and Forest Park, and forms one of the largest regional centers of employment with the combination of the medical campus, nearby universities, and the Cortex Innovation Community.
To apply:
If you are interested in this opportunity, please visit slpl.org/employment and submit your cover letter and resume with your application. Thank you!
Mon.: 3:15-8:15pm; Thurs. & Sat.: 9am-2pm; every other Wed.: 3:15-8:15pm; Every other Sun.: 12:45-5:15pm; 20 hours a week, hours subject to change.
