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SalaryPosition Information
ACPD's Public Service Aides are non-sworn uniformed employees within the Police Department who provide service to the community by performing vehicular-related enforcement and support functions to the department's sworn Police Officers. Public Service Aides support Four Key Initiatives. Public Service Aides fulfill their role as visible members of public safety within the community by:
- Providing traffic control and security assistance at events and accidents including deploying traffic cones along roadways and directing traffic;
- Reporting traffic hazards or violators to Police Department officers for further assistance;
- Placing portable traffic signs in designated areas and tracking vehicles parked in temporary "No Parking zones" prior to the temporary no-parking zones being established;
- Patroling and issuing electronic tickets for vehicles violating county and state laws;
- Coordinating the impounding of vehicles, and installing/removing parking boots on cars; and
- Testifying in Traffic Court when citizens contest tickets.
Selection Criteria
Minimum:
- High school diploma or GED.
- Enforcing Virginia and Arlington County parking, traffic, and license regulations; and
- Customer service experience including responding to policy-related questions.
Special Requirements
Work environment: Public Service Aides conduct their work primarily outdoors in all types of weather including heavy rain, extreme heat and extreme cold. They walk several miles per day often walking for extended periods and frequently operate motor vehicles. Other physical aspects of the position include bending over and lifting parking boots weighing up to 35 pounds; carrying, lifting, and loading stacks of traffic cones and barricades weighing up to 40 pounds per stack from beds of pick-up trucks and rapidly deploying them along the roadway.
Background check: Due to the sensitive nature of this position, candidates receiving consideration will be required to undergo a pre-employment polygraph examination and a character/background investigation conducted by the Police Department. Any offer of employment is contingent upon a favorable review of the applicant's official state/district driving record, criminal history, background check, and polygraph.
Certifications and licenses:
- Candidates must have the ability to obtain Virginia Criminal Information Network (VCIN) State Operator Certification.
- A valid license to operate a motor vehicle is required.
Additional Information
Work hours: The specific work hours for this position will be determined at the time of hire and may vary. This position requires shift work, including weekend, evenings, holidays, special events, and scheduled and unscheduled overtime.
Work location: ACPD main office is located at 1425 North Courthouse Road. However, job duties are performed throughout the County including patrol both on foot and while driving a County-issued vehicle.
Salary: All new employees are hired at the Public Service Aide I classification. After 18 months, with satisfactory performance, employees may be eligible for movement from the Public Service Aide I to the Public Service Aide II. The salary range for the two levels are as follows:
- Public Service Aide I: $45,947.20 - $70,179.20 Annually
- Public Service Aide II: $51,001.60 - $77,812.80 Annually
All Public Service Aides are eligible for County government employee benefits that includes health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
For more information on Arlington's generous benefits and retirement plan, .
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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.
The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.
Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.
