Address
Form of work
SalaryPublic Safety Network Operations Engineer
Public Safety Network Operations Engineer
- Agency: DEPARTMENT OF FINANCE
- Job type: Full-time
Location
QUEENS
- Title Classification: Exam may be required
Department
Network Operations
Job Description
ONLY CANDIDATES WITH A PERMANENT CERTIFIED IT ADMINSITRATOR LAN/WAN CIVIL SERVICE TITLE WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s Public Safety work.
The Finance Information Technology (FIT) Division provides support for all facets of DOF's computer systems, including hardware, software, applications, and data security. FIT delivers the secure applications and infrastructure that DOF needs to achieve results. This infrastructure hosts sensitive customer data including Federal Tax Information (FTI) governed by IRS regulations.
FTI is currently seeking a Public Safety Network Operations Engineer who will report directly to the Director of Network Engineering and Operations. The Public Safety Network Operations Engineer will be responsible for all facets of Network Operations support responsibilities for the Sheriff's Office and in support of FIT teams, such as installing, configuring, and troubleshooting support network servers, devices, and operating systems. The ideal candidate should be a team player who can work collaboratively and effectively.
The selected candidate's responsibilities will include, but not be limited to the following:
- Under supervision, with latitude for independent exercise and judgment, be responsible for implementing, testing, integrating computer software, hardware and associated devices.
- Provide performance monitoring, maintaining, and enhancing security management.
- Perform documenting, and support of network servers, operating systems, VOIP applications, computer software and hardware.
- Ensure DOF's network is readily available for the Sheriff Office users to perform their daily functions and provide quick resolution to user access issues.
- Provide support coverage (24x7) for all Network related issues.
- Must be available for weekend shifts.
- Troubleshoot Network/VOIP related issues.
- Interface with Outside vendors with respect to the user equipment from the Sheriff's Office.
Minimum Qualifications
Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:
1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.
Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.
Preferred Skills
- 1+ years of IT Network experience, Cisco switching preferred. - 1+ years of experience working with Cisco VoIP phones - various models.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/
New York City Residency is not required for this position.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:
1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in \"1\" or
3. A satisfactory equivalent of education and/or experience equivalent to \"1\" or \"2\" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in \"1\" above.
Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.
Preferred Skills
-\t1+ years of IT Network experience, Cisco switching preferred. \n-\t1+ years of experience working with Cisco VoIP phones - various models.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/
New York City Residency is not required for this position.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
630512
Title code
13652
Civil service title
CERTIFIED IT ADMINISTRATOR (LA
Title classification
Competitive-1
Business title
Public Safety Network Operations Engineer
Posted until
2024-03-30
- Experience level: Experienced (non-manager)
Number of positions
1
Work location
30-10 Starr Avenue
- Category: Technology, Data & Innovation
