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SalaryOur corporate values of care, integrity, passion, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.
Careers for the Driven
The Senior IT Network Engineer is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses the most difficult problems of high complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Recognized subject matter expert in job area typically obtained through advanced education and work experience. This role is responsible for managing large projects or processes along with coaching, reviewing and delegating work to lower-level professionals.
How You’ll Make an Impact
- Leads the engineering, installation, configuration, support, and maintenance of network services, equipment and devices to include:
- Enterprise Switches, Routers, SD-WAN appliances, Firewalls, etc.
- WIFI – WAPs and Controllers.
- AWS and Azure cloud networking services
- VPN and traffic encryption.
- Cloud networking
- OT network devices
- Infrastructure as code (IAC)
- Manages large complex infrastructure projects / processes (e.g. cloud edge services, wireless warehouses, direct ship lines and other supply chain projects as requested by the business) represent Infrastructure Services and champion new capabilities/service introduction; coaches and reviews the work of lower-level IT professionals.
- Supports and collaborates with IT colleagues across the Globe to share best practices and information, ensure globally consistent processes are implemented and, where appropriate, deviations to meet regional requirements are properly understood and documented.
- Resolves day-to-day Network problems/issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor.
- Manages one or more network disciplines (e.g.cellular mobility) as related to contractual and End User issues. Ensure the proper cost center billing. Identifies ways to reduce costs and/or improve efficiency by introducing new options as it relates to connectivity and/or mobility
- Leads site surveys, evaluating technical aspects of all phases of project work and make recommendations on technology deficiencies and improvements to save money and improve supply chain operations.
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.
What You’ll Need
Bachelors degree in Information Technology, CIS or related field or equivalent experience
- Minimum eight years of network experience
- Experience leading complex infrastructure and/or network projects with prior successful record on technical upgrades
- Advanced experience with global data and voice networks including, but not limited to VoIP, SDWAN, LAN, WAN, Wireless, proxy and firewalls.
- Strong technical background in communications, collaboration tools in relation to telecom and audio conferencing
- Experience working/managing 3rd party vendors with regards to project/day to day operations
- Able to teach and coach lower level resources to complete tasks as related to the work requirements
- Excellent verbal and written communication skills; ability to communicate technical information to non-technical people.
- Strong customer service skills
- Advanced experience with network configuration for server and client operating systems.
- Proficient with Microsoft Office 365 tools.
- Strong analytical and problem-solving skills.
- Ability to work effectively and collaborate with IT leadership, team members, third party vendor providers and network carriers
- Willingness to handle complex challenges.
- This role requires individuals to work within the demands a global 24x7, high availability, transaction-oriented network team.
- Ability to travel up to 10%.
- Must be authorized to work in the U.S.
What Will Set You Apart
- Experience within a large global organization preferred
Benefits That Drive Themselves
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Employee discounts
- Tuition reimbursement*
- Adoption assistance*
- Terms and conditions apply, and benefits may differ depending on position.
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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