Key Job Responsibilities
- Serve as a resource for student and clients regarding core product lines, services, and compliance regulations.
- Understand product attributes and how they support student learning.
- Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach.
- Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system.
- Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner.
- Exhibit strong listening skills and ability to stay focused on the student experience.
- Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor.
- Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction. Document and escalate issues and complaints as outlined in escalation policy.
- Send thank you cards to build relationships.
- Gather leads and document student feedback.
Minimum Qualifications:
- High School Diploma or GED
- 1+ year of Service experience, preferably Customer Support in a call center environment or customer relations role.
- Internal IT and business systems.
- MS Office and Gmail.
- Excellent communication skills, written and verbal, to transmit information accurately and understandably.
- Strong focus on service excellence initiatives and positive student outcomes.
- Team player with adaptability to changes in workload, systems and processes.
- Ability to learn core product lines.
- The ability to multi-task, prioritize and remain detail-oriented.
- Self-motivated, positive and friendly demeanor; ability to remain calm and professional in all situations.
Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits
And so much more!
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